Wesley Chapel Honda - Service Center

First of all BIG UPs to the awesome BILL JAMES, that in my opinion runs best service department in all Florida. Hi my name is Will and I own a 19 TYPE-R. Once again service at WESLEY CHAPEL HONDA has serve my opinion runs best service department in all Florida. Hi my name is Will and I own a 19 TYPE-R. Once again service at WESLEY CHAPEL HONDA has served me as always in an awesome way. I had some big concerns with my car and some damage due to a critter that destroyed my entire skid plate that had me worried sick. BILL JAMES, JACOB RABBAT and his awesome team OF EXELENT MECHANICS right away put me at ease ensuring me that my baby was gonna be well taken care of and sure enough they did just as promised my TYPE-R feels even smoother and more powerful than ever before, they did my transmission service and oil change service and replaced a tire that I had no idea had a nail. Jacob did a great job of keeping me informed on the status of my car and made sure I was very comfortable. when I was out looking at other vehicles in the big lot he came out looking for me to make sure I knew what was goin on and the steps that were being taken to improve my cars health and fix the problems I was worried sick about. now I have 2 favorite service advisors I know care a great deal about my baby and that keeps me worry and stress free. my service advisor is ESTHELIN RODRIGUEZ which was off on TUE. she is a very awesome service advisor that I absolutely trust and now I am supper happy knowing that if she isnt there on a day that I happen to show up that she has a twin there with an extensive and real experience in service and customer care and from what I can see is super intelligent and just knows his stuff. So guys I just want to thank you from the bottom of heart and special thanks to a GREAT LEADER (BILL JAMES) for your honesty and hospitality and truly making me feel at home and like FAMILY... GOD BLESS you all!!! your my team. TYPE-R- LIFE More

I have a 2012 CRV with 38K miles on it. It lives in FL year round and is only driven six months of the year. My last service appointment ended up costing me $1900+ including my AC being fixed. It wasn't year round and is only driven six months of the year. My last service appointment ended up costing me $1900+ including my AC being fixed. It wasn't fixed as I soon learned on my drive home. Back to the service center and now I'm quoted another $1,000 for repairs. Later the same day I was quoted $540 for my AC to be repaired. Needless to say, my car is in my driveway and I will be seeking a second opinion. On checking the indicator for my oil life, it was never reset after my oil change and is still on 50%. I'm not impressed with the service and my car won't be going back to them for anything. Still wondering how much of the $1900 was paid for nothing because I was a woman in there along! Craig Payer is not a conscientious service advisor and I won't be recommending your company to anyone interested in purchasing a Honda. More

Went to parts for an oil filter they charged me 22.64 plus tax. List for 15.47 on Honda’s web site and you can get it for 10 on other Honda sites. It not a lot of money but why are you charging over msrp plus tax. List for 15.47 on Honda’s web site and you can get it for 10 on other Honda sites. It not a lot of money but why are you charging over msrp. I’ll just order it from majestic Honda next time instead of trying to support my local dealership. More

Contacted the dealership for a regular oil change yesterday. Today the oil pan cover guard fell off and I returned to the dealership to have the service department address the issue. After speaking yesterday. Today the oil pan cover guard fell off and I returned to the dealership to have the service department address the issue. After speaking with Neil the service associate, he assured me it would be a quick fix and I would be on my way. Upon receiving my truck back, I checked underneath the vehicle and saw that instead of replacing the broken guard that was unrepairable the service technician punched another hole in the guard and connected it to the frame of my truck with zip ties. I immediately informed Neil that this was an unacceptable quick fix it job and that it would break loose in no time leaving me the cost of the repair. I brought my truck to the dealership without any issues prior to being service and expected it to be returned as such. After waiting nearly three hours for them to decide as to fix it or not, I was told it would be $100 dollars to replace the part that is broken. This dealership sold me the truck with no TPM sensors (safety concern) in the tires as well as a faulty rear taillight. Although purchasing the lifetime oil changes, I WILL NOT return for service at this dealership and recommend my fellow Veterans steer clear. More

Please teach your services advisors not to be pushy and trying to ripoff custumers that are regular customers. Be aware if you think they are a good option to fix your car. Im bring my cars there but after trying to ripoff custumers that are regular customers. Be aware if you think they are a good option to fix your car. Im bring my cars there but after my experience on October 3. I recommend to bring you car somewhere else. I will not buy any car here again. Lost a loyal custumer time for me to change dealership. Now I see the reason why for the past months I dint see the same people working there in the service department. More

Myra N. and Stacey B. continue to be superb contacts for me at the dealership. Although I have serviced the vehicle with Myra several times, Stacey comes as a pleasant contact as well - despite only servic me at the dealership. Although I have serviced the vehicle with Myra several times, Stacey comes as a pleasant contact as well - despite only servicing the vehicle with her on a few occasions. I will be scheduling my appointments henceforth with either lady as always, thank you Honda. More

Mohammed Albaxxxxi in Sales help me buy a Honda Civic 2020. He was very professional & informative on the Honda Civic. Mohammed Albaxxxxi was excellent & very helpful. I was getting my oil change for 2020. He was very professional & informative on the Honda Civic. Mohammed Albaxxxxi was excellent & very helpful. I was getting my oil change for my Honda Accord 2011 as well. The service was great. Roger was also very friendly regarding my Honda Accord 2011. I did trade my Honda Accord that day. I always get great service at the Honda dealer. Shigeko Perryman Satisfied customer More

BUYERS BEWARE OF WESLEY CHAPEL HONDA. THIS DEALERSHIP OFFERS LIFETIME WARRANTY WHEN I PURCHASED MY BRAND NEW 2018 HONDA ACCORD HYBRID. WELL LETS SAY LEAST WESLEY CHAPEL HONDA NOW WHEN TAKEN TO SERVICE WI OFFERS LIFETIME WARRANTY WHEN I PURCHASED MY BRAND NEW 2018 HONDA ACCORD HYBRID. WELL LETS SAY LEAST WESLEY CHAPEL HONDA NOW WHEN TAKEN TO SERVICE WITH THEM OVER VIBRATION NOICE WANTS TO RIP ME OFF AND CHARGE ME $151.00 FOR THEIR DIAGNOSTIC. PLEASE FOLKS DO ME A FAVOR BEWARE OF THESE SMOOTH TALKER SALESMAN IN WRSLEY CHAPEL HONDA THEY EANT TO TAKE YOUR MONEY RIP OFFS. More

Customer service and follow-up by management lacking Took my auto in for repairs from an encounter with an armadillo. Had a great experience with my service advisor, Mike. However, Bill James, the servi Took my auto in for repairs from an encounter with an armadillo. Had a great experience with my service advisor, Mike. However, Bill James, the service manager did not follow-up on his commitment to me. He said he would get back to me regarding the cost of my repair, but did not. After leaving many messages on his voice mail, no response. The website talks about their core values. One says "Focused on strengthening customer relationships". Perhaps Bill needs to review those core values and then put them into action. When it comes time for me to purchase a new vehicle, I will remember those core values that were not followed and shop elsewhere. More

Very good customer service and sale by Kevin Campbell in the club members group. Thank Kevin and Honda Dealer for the especial service as saler the club members group. Thank Kevin and Honda Dealer for the especial service as saler More