Wesley Chapel Nissan

Simply the best! Getting great service for your vehicle Simply the best! Getting great service for your vehicle has never been easier. From the moment you enter the dealership, you are greeted and attende Simply the best! Getting great service for your vehicle has never been easier. From the moment you enter the dealership, you are greeted and attended to by this highly professional staff. Jason Ramirez, service writer @ Wesley Chapel Nissan, went to extraordinary lengths to deliver the best service and has the best set of problem - solving skills I have ever seen. Kudos to you WCN! More

Went in for an oil change with a discount flyer with a 2pm appt. that was set up a week prior. I arrived 15mins early, and was surprised to hear that they would get right to work on my vehicle even thoug 2pm appt. that was set up a week prior. I arrived 15mins early, and was surprised to hear that they would get right to work on my vehicle even though the appointment was for 2pm. However, my vehicle was not even placed on the rack until 2:42pm. I had already advised the service technician that a screw head on the oil filter compartment located on the skid plate was stripped, and that he only needed to remove the other 3 screws and slide same to the side. I requested that he not remove the skid plate for fear they would use a impact driver which is what caused the first screw to strip. Upon looking outside at the vehicle I noticed the Tech was removing the entire skid plate anyway...with what else???..an impact driver. To make a long story short there seems to be no reason to schedule an appointment since the times don't appear to be honored. For my 2pm oil change which should have taken less than 30mins tops I did not even receive an invoice to pay until 3:21pm, and then had to wait another 10mins to get my vehicle. The service staff was very polite and professional, but when it comes to promptness and keeping a schedule they were lacking terribly this day. I was also surprised to see an after market oil filter being used instead of an OEM filter since the parts counter pushes OEM products when purchasing parts. (Maybe it's just me.) A notable stand out in regards to unbiased corroborating mechanical information was a Transmission Mechanic named Gio. He appeared to be very knowledgeable in his field, and his information agreed with what I had researched when it came to the transmission concerns I had. (Thank You.) Conclusion: I will continue to change my own oil! More

The dealership staff was very friendly, helpful, and accommodating. The test drive experience was great- informational and helpful in deciding on purchase. The purchasing experience was also nice and pl accommodating. The test drive experience was great- informational and helpful in deciding on purchase. The purchasing experience was also nice and pleasant. More

I was concerned of a sound coming from the right front of my Murano, and decided to stop by my dealership to see if they could diagnose the problem. I was worried if they could 'check it out' since I did n my Murano, and decided to stop by my dealership to see if they could diagnose the problem. I was worried if they could 'check it out' since I did not have an appointment. However, from the moment I drove into the Center, "Naca" (Anacario Rivera) reassured me that 'it was no problem' and he would have someone look at my car 'right away'. He was very patient while I tried to explain the problem and where it was coming from. He assisted me to the customer's waiting room where coffee and donuts were available. While waiting, I was able to connect to their Wifi service which was a time-saving feature for their customers. It was nice of "Naca" to keep me informed of the status of my car while they were working on the problem. To conclude, an alignment was performed and the issue were the tires. Mr. Rivera is commended for his professionalism, his appearance, his personality, and above all, his patience in making a customer feel 'at ease' while visiting the Service Department of Wesley Chapel Nissan on the very busy Thursday morning of Jan 30, 2014. Mary Lopez More

My experience with this dealership was very pleasant and the people I dealt with where very professional and knowledgeable about the vehicle I was interested in. the people I dealt with where very professional and knowledgeable about the vehicle I was interested in. More

My experience with Wesley Chapel Nissan was extremely nice and satisfying. Thanks to the very knowledgeable staff of Wesley Chapel Nissan. Thank you for your service. nice and satisfying. Thanks to the very knowledgeable staff of Wesley Chapel Nissan. Thank you for your service. More

My experience with Wesley Chapel Nissan has been overwhelming excellent. I've been part of the Nissan family since 1990. I dealt with two other Nissan dealers in New Jersey and Wesley Chapel Nissan overwhelming excellent. I've been part of the Nissan family since 1990. I dealt with two other Nissan dealers in New Jersey and Wesley Chapel Nissan thus far excel them both in customer service on my recent purchase and their service department. I will highly recommend Wesley Chapel Nissan. to my friends and family. More

Overall I am extremely satisfied with experience. I had previously spoken to Rob and explained to him my concern in regards to not having the greatest credit he was very optimistic and told me to come in. previously spoken to Rob and explained to him my concern in regards to not having the greatest credit he was very optimistic and told me to come in. I went in told him what I was looking for and what I could afford. He got right to the point and showed me exactly what I needed. I then met Jon he was quick with the paperwork and explained everything briefly. I am a first time buyer and I am extremely happy I went to Wesley Chapel Nissan they will work with you! More

Worst dealer EVER! The absolute WORST customer service! Brand new car with less than 2000 miles goes into shop and is there for almost 3 weeks with VERY LITTLE customer care throughout--you do the math. Th Brand new car with less than 2000 miles goes into shop and is there for almost 3 weeks with VERY LITTLE customer care throughout--you do the math. Thank you for thoroughly ripping me off Wesley Chapel Nissan! Maybe I can at least get some LEMONADE out of the LEMON you thoroughly ripped me of for! As if I don't already have enough to worry about.... More

I have been using this dealer since they opened their doors. I have purchased my last 4 vehicles from them. Always fast, dependable, friendly, and they deliver the goods as promised. doors. I have purchased my last 4 vehicles from them. Always fast, dependable, friendly, and they deliver the goods as promised. More