Wesley Chapel Toyota

This review is specifically about Rodriguez. The dealership is not in my area and when I contacted them by email, Alexis was the one who kept up regular contact over months of waiting for the c The dealership is not in my area and when I contacted them by email, Alexis was the one who kept up regular contact over months of waiting for the car I wanted (which is still waitlisted in other areas). Finally a car fitting the bill came in and she made sure I got it. Frankly I thought I would have to wait till next year. I believe she made the difference, and she walked me through all the purchase steps online to secure the car which I picked up yesterday. Kudos to Alexis, her knowledge and tenacity made the day! More

There are no words to describe the crazy experience we have had with this Toyota Dealership. You receive text messages from their AI to schedule appointments. The location has no record of appointment. Yo have had with this Toyota Dealership. You receive text messages from their AI to schedule appointments. The location has no record of appointment. You receive text messages from a AI computer program at 1:30 AM, 2:30 AM, what in world are they doing there in the middle of the night? then they try to schedule you for 2pm, then change it to 2:30 AM. You can not request to speak with someone to get your needs taken care of. After calling 3 times and leaving messages for someone to call you back no one calls back, so you try one more time as we did this morning, you find out that you do not have an appointment. Mariah is the last person we spoke with that actually answered the phone. Did not bother to ask your name, just pulled it up by the phone number. Mariah was constantly trying to do what she wanted to do and could have cared less if our needs were answered. After just getting pretty rude with her she still didn't transfer us to the GM, she put us on a Service Manager that was not even at work today to leave a message. As we told her we needed to actually speak with a Manager. This is not the 1st time we have had problems with this place. As soon as we bought the car, the tag was an issue for 2 months, then the service department wanted to start making money, so they attempt to charge you for things that you have not requested to be completed, just doing their job, When you are going into the service department when you have bought all of the supposed warranties that cover everything you are completely SHOCKED, when things aren't covered. RUN as fast as you can away from this place. They do not care about the customer only the sale. More

Caroline and Jeff (finance mgr) efficiently and professionally helped us buy a shiny new Rav 4. Thank you..We will be back. professionally helped us buy a shiny new Rav 4. Thank you..We will be back. More

Julian Bauer was outstanding! He was patient and not at all pushy. He took his time to show us what the Camry we were interested in was all about. He made us feel very comfortable He was patient and not at all pushy. He took his time to show us what the Camry we were interested in was all about. He made us feel very comfortable and confident about our purchase. We would definitely recommend him if you are shopping at Wesley Chapel Toyota. The sales manager Matthew gave us the price we needed out the door and the car was freshly tinted and immaculate. We were very satisfied! More

This place is terrible. We bought a brand new car in 2017 ( The service was better then) So when were ready to trade we came back to where we thought we would get good servi We bought a brand new car in 2017 ( The service was better then) So when were ready to trade we came back to where we thought we would get good service again.Well we were dead wrong. We traded the car in got a Nissan maxima the very next day it gave us problems we went in they said sorry your problem . We asked to get something else they said no . It took some back in forth they finally changed the transmission but only because we had purchased their warranty and they still fought us on it . Fast forward a year later we are still having issues with the car. They send us to Nissan to get the car checked, Nissan can't replicate the problem so they can't fix it. We go back to Toyota to tell them that we just want out of this car doesn't matter if we're upside down , just get us into something else. Toyotas response "We can't take the car because we know there is an issue with the car". So their mechanic said there isn't a problem for them to fix, but Toyota knows something is wrong with the car . Correct me if I'm wrong but Toyota can't have it both ways! More

I have purchased a new Rav 4 Hybrid from John Stonesifer. This is the second time I have purchased from John.. The entire sales team was friendly and professional. They had me in and out of the dealership in This is the second time I have purchased from John.. The entire sales team was friendly and professional. They had me in and out of the dealership in under an hour. Thank you to Jason Smith, Chase Murray, John Stonesifer and Jad in the finance department. More

Just purchased a new Rav4 Hybrid and I love it! ! I dealt with Jeff Latham and Kesley Nash before so I contacted them and told them what I was looking for and next day I had my car. And the best thi ! I dealt with Jeff Latham and Kesley Nash before so I contacted them and told them what I was looking for and next day I had my car. And the best thing was Kesley drove it to my house!! Jeff did all my financing electronically and it was Great. I highly recommend this dealership they went above and beyond for me. Truly appreciate it. More

Wesley chapel Toyota service department is terrible. I purchased a service contract when I bought my Rav4 and have found out that was a major mistake. My driver's side seat requires replacement under I purchased a service contract when I bought my Rav4 and have found out that was a major mistake. My driver's side seat requires replacement under warranty and have I had to leave a bad Google review for them to even call me back to get this issue taken care of. I dropped off my car for the weekend so they could replace the seat covers and called on Tuesday to get the status. Service department told me they couldn't find my car. After 4 hours I told them I was calling the police to report my car stolen and a manager called stating they did have my car. I asked for a picture but he refused. Now I'm trying to get my oil changed and get the seat replaced (still isn't done 2 months later) and no one will call me back to schedule. So I have come to the conclusion I'm not going to get any service for my service contract that I paid $1300 for when purchasing the vehicle. Don't purchase a car from this dealership. More

Extremely unhappy with this service dept. They replaced our working starter battery (2019 Prius) on Thursday, along with $1500 worth of repairs not covered under our existing 8 year warranty. They replaced our working starter battery (2019 Prius) on Thursday, along with $1500 worth of repairs not covered under our existing 8 year warranty. The next morning starter battery low, could not shift or move car. Multiple calls, no help. Phone receptionists tell us to tow car in. Why should we pay for tow when the problem is an expensive part that they replaced less than 24 hours previously? The only call back was on old phone number that I specifically told them not to use. We are angry and frustrated. We have been customers for 10 years, purchased two vehicles from them. Oh yes, we also have a truck with a leaking moon roof that they supposedly repaired last year. Looking for another dealer with better service. Next car will not be purchased from them. More

Always extremely satisfied with the service department at Wesley Chapel Toyota. Rick Davis went above and beyond to make sure my vehicle was serviced properly. Courteous, professional, knowledgeable and down Wesley Chapel Toyota. Rick Davis went above and beyond to make sure my vehicle was serviced properly. Courteous, professional, knowledgeable and down right the best advisor anyone could hope to work with. No words could begin to describe how profoundly ecstatic I was about my overall experience! Thank you so much Rick Davis for being such a high caliber advisor and getting me back on the road in a timely manner. More