Wesley Chapel Toyota

At the time of purchase everyone was excellent in every way , the moment you need something after that , it’s like pulling teeth , horrible customer service over the phone , calls , text , voicemail and ev way , the moment you need something after that , it’s like pulling teeth , horrible customer service over the phone , calls , text , voicemail and even emails not returned.The finance guy named Aiman being the worst culprit of them all . i won’t be purchasing any vehicles from this establishment going forward and neither will anyone in my family .Lesson learned More

Terrible dealership. If you want your credit to remain in good standing do not deal with this dealership. There finance department messed up my credit by not paying for m If you want your credit to remain in good standing do not deal with this dealership. There finance department messed up my credit by not paying for my trade in for over a month. As long as I live I will never use this dealership and I will tell everyone I know what they did. They give you the run around tell you your check is in the mail and the only way you can get them to mail it is if you tell them your thinking about getting a lawyer. Terrible people and business. More

The guy everyone call Stony asked me to come in for appraisal of my car to sell stating it’s higher when it’s in person. I arrived, he was busy so someone else assisted. The girl took maybe 45min bef appraisal of my car to sell stating it’s higher when it’s in person. I arrived, he was busy so someone else assisted. The girl took maybe 45min before getting back to me with a low ball offer (Carmax offer 13k and this place offer me 10k) than any sites - Carmax, KBB.com, edmunds. Why would you waste my time??? More

I were very pleased with Jeffrey Latham help in assisting me, trying to find a vehicle. Even though I've found the vehicle elsewhere he was consistent in following up with me also very kind. I appreciated Je me, trying to find a vehicle. Even though I've found the vehicle elsewhere he was consistent in following up with me also very kind. I appreciated Jeffrey's professionalism in following up on me.😊 More

We just took delivery on our 2022 Tundra. Concidering the supply chain problems we were able to get our truck in less than 4 months. The model we settled for was not what we ordered but turne Concidering the supply chain problems we were able to get our truck in less than 4 months. The model we settled for was not what we ordered but turned out to be an improvement. More

Don’t buy from this store terrible service. Once they get your money you are forgotten. Been calling for two weeks now can’t get anyone to return my calls. Once they get your money you are forgotten. Been calling for two weeks now can’t get anyone to return my calls. More

Donald Sherwood was my Service Provider; he did an excellent job. Very knowledgeable and got my car fixed in a timely manner. excellent job. Very knowledgeable and got my car fixed in a timely manner. More

I have bought a number of cars and trucks here and they always take care of me. Joe Cirillo has been awesome!! always take care of me. Joe Cirillo has been awesome!! More

Mike Brockway was excellent to work with. Great sales experience with him. I would definitely recommend working with him. Great sales experience with him. I would definitely recommend working with him. More

Loved my experience here! ! Jael Hernandez was very accommodating and took care of all our asks! 2 hours later, we walked out with a 2021 Toyota Highlander. Thanks again ! Jael Hernandez was very accommodating and took care of all our asks! 2 hours later, we walked out with a 2021 Toyota Highlander. Thanks again More