Wesley Chapel Toyota

The Toyota Rave4 we purchased on 17 August was the second vehicle we've purchased from this dealership. Both of our experiences have been very pleasant and professional. Our previous salesman retired so fo vehicle we've purchased from this dealership. Both of our experiences have been very pleasant and professional. Our previous salesman retired so for this purchase, our salesman was John Weicherding. He was very helpful, courteous, and professional. This new vehicle came with lots of technological updates we were unfamiliar with which left us somewhat technologically challenged. John was extremely helpful in getting us set up with entune and made sure we were comfortable with its usage. Our finance representative was Edwin Andino who after an extremely long day was still as gracious and attentive as if we were his first clients of the day. We received great customer service from both individuals and it was a very pleasant atmosphere to conduct business in. Overall, we had a truly wonderful experience and hope to continue to do business with Wesley Chapel Toyota in the future. Thanks again, Linda and John Geraci More

I highly recommend Wesley Chapel Toyota. The staff is very professional and friendly. We found Scott Lavancher to be very knowledgeable on the competition and the Rav 4. He was very patient with our ques very professional and friendly. We found Scott Lavancher to be very knowledgeable on the competition and the Rav 4. He was very patient with our questions and did not "push" us to "close the sale". He was very respectful of our time and I would recommend Scott any time you are looking for a vehicle at this dealership. He knows his cars and he has a very pleasant personality. We are very happy with our new Rav 4 and this dealer. Scott did an awesome job. During our "negotiation" process, Frank worked with us and he was also very professional / knowledgeable. More

I just would like to say, Eric Riley went way over and above to make sure I got the truck that I wanted. He worked with me through the whole process and kept me positive by saying he would get me the truc above to make sure I got the truck that I wanted. He worked with me through the whole process and kept me positive by saying he would get me the truck I like. He came through in a very big way and I can not be more pleased with the truck that I got. He even drove all the want to Sanford to make the trade that got me my truck. I will be doing business with Wesley Chapel Toyota from now on. Thank you so much Eric. Also Frank was very good to work with on the financing. He made everything so smooth and easy to understand. More

This dealership was highly recommended to me and I was NOT disappointed. Thank you to my salesman Frank Millan for making my experience so positive. NOT disappointed. Thank you to my salesman Frank Millan for making my experience so positive. More

I spoke with Jack Pech on a Friday afternoon and by the end of business Friday, I was set to come into the dealership the following day to select a color. Jack not only got me what I asked for in a car bu end of business Friday, I was set to come into the dealership the following day to select a color. Jack not only got me what I asked for in a car but within my budget. I was at the dealership maybe 3 hours on the day I picked up my car. There was absolutely no hassle and no going " back and forth". Overall this was the best experience purchasing a vehicle, I have ever had. Thank you so much, Jack. More

I had a thorughly satisfying experience working with Eric Riley in your internet sales. He was totally professional. He was courtesy,knowledgeble,honest and attententive. He was well versed on the available Riley in your internet sales. He was totally professional. He was courtesy,knowledgeble,honest and attententive. He was well versed on the available inventory, options, discounts, financing,delivery and accessories. His expedicting of the transaction made consideration of any other dealerships non -existant, Finally, he promoted the Dealer's public relations & community activity. More

I am extremely satisfied with my recent car buying experience through Wesley Chapel Toyota. I was in the market for a new Prius c 2, and I was going through the USAA car buying service to find dealers experience through Wesley Chapel Toyota. I was in the market for a new Prius c 2, and I was going through the USAA car buying service to find dealers and available cars in the Tampa area. I was also in the process of moving to Tampa from Connecticut, so I had to do most of the research online, at a distance. Michael Haake contacted me as soon as I submitted my request through USAA. Initially I thought I'd go with another dealer in the area, who also contacted me immediately and offered a greater USAA discount. However, Michael immediately reassured me that he could match the other dealer's USAA discount, and in the end did that and more. He was in frequent touch with me by telephone to let me know the different car colors and options that were available. When I made it clear that I did not want to pay for a bunch of extra options, he found me a vehicle that came with minimal options, and gave me a further discount on the options it did have (such as the extra-cost color "Moonglow," which is very nice but which I wasn't thrilled about paying extra for. And in the end, when I arrived at the dealership, I found that he had included at no extra cost to me some options that I had originally declined, such as the Toyoguard Elite service.) Michael and I worked out all the details before I even left Connecticut, and I put down a $500 deposit on the car to hold it for my arrival. When I arrived in Florida a few days later, Michael welcomed me at the dealership, walked me through the buying process, and took me on a test drive of my new car to make sure it was what I wanted. It was! Then, while I filled out paperwork about the financing, etc (I had a great loan through USAA, so didn't explore Wesley Chapel's financing options), Michael helped my mother, who had accompanied me, by putting new headlights on her Toyota Camry. She had realized the day before that one of her headlights was out, and so she bought new ones at the dealership and Michael went the extra mile, got his hands dirty and installed them for her at no extra charge. Then we all met back up, my paperwork and payment was finished, and I was ready to drive away in my new car. It was a Sunday, and for some reason the extra car key, valet key, and key tag were locked in the office of someone who didn't come in on weekends, so Michael gave me the available key and promised to deliver the other keys in person the following morning at my new apartment--and that is exactly what he did. This was the first time in my life that I have ever bought a car (I have always lived in cities with good public transportation up to now) and initially I was not sure what to expect. But throughout the whole process, Michael was friendly, attentive to my preferences, and worked to get me a great deal. I never felt pressured to accept anything I didn't want. My mother was also very impressed with Michael and with the deal I got on the car. I feel that Michael and Wesley Chapel Toyota provided me with exceptional service, and I am very happy with my new car. More

My wife and I feel like family at Wesley Chapel Toyota. This is the third vehicle we've purchased there. We'll keep going back to purchase our vehicles there because we get good deals and great products f This is the third vehicle we've purchased there. We'll keep going back to purchase our vehicles there because we get good deals and great products from friendly people who never pressure us to do anything. When we walk in we are greeted with genuine smiles by very nice people like Judy. Our sales person wasn't available so Mike helped us out and when Ray came in, they tag teamed us with wonderful service, consideration, and no pressure to purchase! Everyone we encountered was professional, informative, nice, and friendly! I can tell them I need to do more research and they don't call 100 times pestering me about when I'm going to buy a vehicle. They're patient and help us in a manner that is comfortable for us. When I was looking to trade my car in for a truck, my service representative saw me and came out of her way to say hello! Brian runs a great service department and I know I can count on them to take care of my vehicle when I need the oil changed or to fix my tire or whatever I need. They take care of me vehicles and make sure my family is riding in a safe, well maintained vehicle. More

Picked the car.Gave all the info requested told later that day I was approved. I could even post date a check for $500 and the trade in that I have. Made the appt ;showed up; keep in mind now my wife is that day I was approved. I could even post date a check for $500 and the trade in that I have. Made the appt ;showed up; keep in mind now my wife is with me, brought all the papers that were requested. Showcased the car.We love we're sold. Get in the building and all of a sudden everyone on the team came down with amnesia. Great acting! interestingly I happen to ask each rep earlier on, I guess making small talk, how many years they had been working there at "WESLEY CHAPEL TOYOTA" 8 years 4 or 5 years for the other two. Not newbies at all was I dealing with. So the missing notes on the finance docs they never produced. And the missing finance guy who is not there today, as my wife and I were told. Who told you $500 dollars down? pulled out my text message and produce the voice mail message that proved my integrity and showed it to this poor finance guy, kinda felt sorry for him. Becaue now my discernment light switch came on, and the truth serum began to enter the area and it became crystal clear that they #1 never presented the deal #2 I was never truly "APPROVED' #3 It became plain and stated We don't do paperwork for nothing but make you come down here under a pretense that it's yours. How naive I was. I was completly embarassed in front of my wife, I was crushed. My wife and I were descriminated against because we have terrible credit score. So we look to buy now on a short term and pay it off sooner with tax returns come in. I explained this to the Finance guy. He says I'll call you in two hours, no call. to add insult to injury the follow up CSR calls for a survey and now I decide to write this story to warn would be customers with challenged credit to think twice and pary for truth serum tobe with you as you venture near WESLEY CHAPEL TOYOTA because the customer is the enemy mentality and lets play them like a fiddle for all we can widdle from $500 dwn to 3500DWN and a maybe. I would not have written this iftheywould have said tome "after we looked at your credit you would need around $3000 cash to make this happen, but instead they promise me YOu're Approved! Come on down.....LOVE the product but never allow greed to steer your dealer"ship" because eventually it will run a ground. All they had to do is what they said period. Cock this up as one of the worst days ever.Thanks Team for the experience. More

Stopping by without the intention of driving off or buying a vehicle that evening, I was immediatley greated by Brad. He asked what I was interested in and showed me several vans. He seemed to know w buying a vehicle that evening, I was immediatley greated by Brad. He asked what I was interested in and showed me several vans. He seemed to know which van was right for me including the price. The best part of this experience is that it is the first vehicle I have bought on my own, meaning without a husband, boyfriend or my son to guide me or speak for me. In a way he was all three. And it got better, since I was looking for a van as a second vehicle, I was assuming I would have to go back the next day with someone to drive it home, but no, Brad announced to me he would arrange to follow me home, along with a third vehicle to bring my new van home right then. That was great. Much cudos to Brad and Jaime who arranged the financing. More