Wesley Chapel Toyota

Update: Patrick, Mark and Cathy stepped in to right Update: Patrick, Mark and Cathy stepped in to right the issues I identified in my previous post. They fixed the scratch on my truck, gave me a car Update: Patrick, Mark and Cathy stepped in to right the issues I identified in my previous post. They fixed the scratch on my truck, gave me a car to use and treated me with courtesy. Based on how they handled my problem, I definitely recommend Wesley Chapel Toyota as a great dealership to do business with. I look forward to buying my 9th and 10th Toyotas from Wesley Chapel Toyota. Bought a Tundra in Feb, 2011, 4 door with an 8 foot bed and a bed liner. The bed liner never fit. Bobby the service rep said that they knew that they didnt fit and I was lucky mine fit better than most. I was not happy with the way the liner fit but they did not fix it. I was told i would be contacted by the Service Mgr - never contacted me. Today, I went in for a scheduled service appointment. I was 15 minutes early but wound up waiting 45 minutes. I left the lot after the truck was serviced and went to another appointment. I discovered that there was a scratch on my front bumper that was not there before. I returned to the dealership, spoke with Gina, she said she would tell the Service Mgr and I would be called. However, since I had left without noticing it she was not willing to assist me. I have talked to Toyota USA and filed a complaint. I expect my truck to be repaired, the scratch was not on the bumper when I brought it in nor did they note it on the vehicle condition service sheet when they did their original inspection before servicing the vehicle. More

I came in the dealer to trade my Infiniti for another infiniti. I made it clear from the first moment i arrived at the dealership what my budget was. $10,000. All in. Mike Peletier told me the pric infiniti. I made it clear from the first moment i arrived at the dealership what my budget was. $10,000. All in. Mike Peletier told me the price was $15k. And i left the store. On my way home, the sales manager Patrick Abad called me 4 times. He told me that because of year end, and my credit and his desire to move cars, at the close of the calendar year, he will make a deal with me. And we did. I agreed to pay $10,8000. I conceded $800. He gave me a good interest rate. I said is it done? He said, YES. Done. The sales man was to drive the car to my home that night or the next day. The next morning, the sales man, Mike, calls me and says, someone ELSE bought the car. I said not possible? We made a deal. Patrick the sales manager, the man who called me 4 times in my vehicle, refused to call me back and discuss. Has not returned my 10 requests for a call back. In my 35 year business career this is the single sleeziest episode i have ever experienced. These are deeply dishonest, corrupt, and direputable people. Stay away. Scum. I have complete phone records, transcripts and a receipt from a third party insepector who looked at the car at my expense and has confirmed in writing the car was promised and sold to me. i would be delighted to share all records with any interested party. More

My wife and I were so impressed with the sincerity and knowledge we received at Wesley Chapel Toyota; we felt it was important to take time to commend your team and dealership. George McPherson (Sales knowledge we received at Wesley Chapel Toyota; we felt it was important to take time to commend your team and dealership. George McPherson (Sales Associate) greeted my wife and I as soon as we walked into the showroom. After introducing himself and sharing information about the 2011 cars, he left us alone and would periodically check back to see if we had any questions. What impressed us the most was that George did not make us feel pressured in any way to purchase a car. He was extremely professional in every aspect. When we visited Wesley Chapel Toyota for the first time we had no intentions of purchasing a new vehicle – George has the ability to “listen” first, understand the product, however, more importantly, his top priority is to know the needs of his clients. In today’s market it is rare to find someone who really has your best interest at heart. While it is the responsibility of a salesman to sell cars, it is more important to develop relationships with their clients to ensure repeat business. George has acquired this quality which is a tremendous asset for him and Wesley Chapel Toyota. George introduced us to the Toyota team: Kagan Sharpe, Bobby Wilcox, Kelly Schellhase and Patrick Abad. Each individual that we met contributed valuable information that resulted in my wife and I purchasing a new 2011 Toyota Avalon, even though we had come into the dealership just to browse. We are very thrilled with our purchase, professional assistance and becoming a member of the Wesley Chapel Toyota family. We attribute this to George McPherson and his sincere approach to assisting us. Sandy and Ira Smith Dec. 25, 2011 More

Just bought a 2012 Sienna at Wesley Chapel Toyota today and Mike Pelletier and PJ were superb. Another Toyota Dealer near Brandon let us down saying they had a car when they did not and Wesley Chapel To and Mike Pelletier and PJ were superb. Another Toyota Dealer near Brandon let us down saying they had a car when they did not and Wesley Chapel Toyota came to the rescue. They matched the deal and provided a new Sienna the same day ! We got prices from four dealerships over the internet and Wesley were by far the most attentive and responded promptly to our emails. The dealership is state of the art and this family business clearly puts customers as their top focus. They have a creche for kids, a great waiting area with coffee and cookies and even massage and nails if you get really bored ! We met many staff who were all very happy and clearly proud of who they work for - it tells you alot about the owners of this dealership - they look after their people well. The raving wall, the Chairmans Club - all great touches. They look after every customer need and Mike was absolutely professional and excellent. We are delighted with our new Sienna XLE which is an awesome vehicle. I could not give them a higher recommendation. Denys More

Our experience was great that is why we have bought 4 cars at this dealer in the last 5 years we keep coming back because of the service we receive everyone has been excellent... Now we have finally tra cars at this dealer in the last 5 years we keep coming back because of the service we receive everyone has been excellent... Now we have finally traded up enough to have what we really wanted, thank you for your continued excellence by providing the "BEST" customer service for loyal Toyota customers.. Toyota take some notes, this dealership is the best in the business and you provide them the greatest cars available. Keep up the great work!!!! Sincerely, Darwin & Cindy More

Right from the first contact with Mike we knew that we would work out a deal. He listened to what features/options we wanted in our new car, was friendly and got back to us in a timely manner. Toyota hono would work out a deal. He listened to what features/options we wanted in our new car, was friendly and got back to us in a timely manner. Toyota honored our USAA new car certificate and we were surprised with delivery ahead of schedule! We've bought Toyota cars for years and this was one of our best experiences. Thanks Mike! We also enjoyed our time with PJ Leary the business manager. We were able to meet his two beautiful daughters visiting for the holiday. More

They gave me a price over the internet through the AAA program, had the car waiting for me when I arrived for a test drive and even fed me fresh cookies. The price was as good as any other I received but program, had the car waiting for me when I arrived for a test drive and even fed me fresh cookies. The price was as good as any other I received but they also gave me a lifetime warrantee on the drivetrain at no additional cost. The price they offered me was the price I payed. John Wiecherding(the salesman) is a nice guy and was great to work with. Thanks for a good experience purchasing my new Tacoma. More

tricked me in telling me they have the car in the lot and when i got there he does not even have the car and tried to sell me a car that he does not even have and have the nerve to tell me price i need to pa when i got there he does not even have the car and tried to sell me a car that he does not even have and have the nerve to tell me price i need to pay is sticker price. tried to get his manager to get another sales, his manager even wonder what's wrong with giving a sticker price as a quote at that time i know i was wasting my time, went to courtesy and bought the car More

I was very satisfied with the experience and being able to walk out with my second brand new 4runner. I'll definetly be back in the future to walk out with my second brand new 4runner. I'll definetly be back in the future More

We couldn't have found a nicer Salesman to deal with than Steve. He was very knowledgeable and worked very hard to get the deal done for us. it was one of the best experiences i have had buying a car, every Steve. He was very knowledgeable and worked very hard to get the deal done for us. it was one of the best experiences i have had buying a car, everybody at the dealership were friendly and helpful, glad we bought a VENZA. More