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Wesley Chapel Toyota
Wesley Chapel, FL
4,463 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,463 reviews
June 03, 2011
Took my truck in on May 24th, got it on Jun 3. I pre-ordered the parts, but the parts dept either ordered the wrong one or received the wrong ones. Parts also quoted a much higher price, even telli pre-ordered the parts, but the parts dept either ordered the wrong one or received the wrong ones. Parts also quoted a much higher price, even telling me my numbers were wrong, they weren't. I have no problem with the service department, but I will never order anything from the parts department, and I will they everyone I know not to order from the parts dept. and I will update my status on the XRU website and share my experience with everyone there. Service took monies off their bill, the parts dept says they can't do anything, after this incompetent showing I know why they can't do anything right. When your spending over $4K on parts, you would think they would double & triple check the order. If it is that hard maybe you should get smarter folks, or least ones that can read. I have ran a parts dept, there is no way I would tolerate the lack of service and attention to detail that is normal for the parts dept. They even claimed that the number are close, PTR-35110 Tacoma & PTR-35093 FJ, don't look close to me. If something isn't changed, you will have plenty of angry customers. More
by dbx
Employees Worked With
Shawn & Tony in Service
June 03, 2011
My experience with Wesley Chapel Toyota has always been great! Both sales and service personnel continue to be friendly and treat us like part of the family. Thanks to the service Team I feel confident tha great! Both sales and service personnel continue to be friendly and treat us like part of the family. Thanks to the service Team I feel confident that my Camry is totally road worthy. I would reccommend WC Toyota to all of my friends and family. Jerry Baker More
by jbaker19471
Employees Worked With
Michael
June 03, 2011
Friendly service. Worked the deal quickly. Was not pushy at all. I traded/turned in my 2008 Camry that was a lease a bought a 2011 Corolla. I love the Corolla. 2 days later my mother went in and bou pushy at all. I traded/turned in my 2008 Camry that was a lease a bought a 2011 Corolla. I love the Corolla. 2 days later my mother went in and bought my old Camry. Great Service all the way around. Staff is very friendly. I've been a loyal customer since Oct. 2008 and wouldn't go anyplace else. More
by Merriann
Employees Worked With
Valentino Mandarino
June 02, 2011
I was very satisfied with PJasmy salesperson.I have been a satisfied Toyota owner since 1981.My Tacoma is a good looking and running vehicle. Thanks PJ for a great deal,and I will highly recommend youto any a satisfied Toyota owner since 1981.My Tacoma is a good looking and running vehicle. Thanks PJ for a great deal,and I will highly recommend youto anyone looking to purchase a Toyota. Keep upthe good work. More
by headly
Employees Worked With
PJ
June 01, 2011
I was extremely happy with the service I received at Wesley Chapel Toyota. I love my new Highlander and will recommend the dealership to all my friends. I went in to the dealership looking at a differe Wesley Chapel Toyota. I love my new Highlander and will recommend the dealership to all my friends. I went in to the dealership looking at a different model, the Venza, and while walking through the parking lot the Highlander caught my eye. The sales man, John, ask if I would like to take it for a test drive. He was thorough yet quick in showing me some features I wasn't aware of, like extra seating and storage. When it came time for the financial part/paper work Albert White moved me through that process just as efficiently. Together they made purchasing a car at Wesley Chapel Toyota a great experience. More
by Michele Ludwick
Employees Worked With
John Weicherding/ albert white
May 15, 2011
I flew in from south carolina to visit my parents and help them buy a car. What a great job they did for us. I have contemplated buying one where i live and driving down the car, i took my chances and no help them buy a car. What a great job they did for us. I have contemplated buying one where i live and driving down the car, i took my chances and not only did it save me alot of time but money also ! Great job team at Wesley Chapel Toyota. PJ, Kathie, Steve and Patrick !! Mom loves the car ! More
by joliver
Employees Worked With
P.J. Leary
April 25, 2011
This dealership also sells Toyota OEM parts online. I purchased an A/C compressor from them online which was represented as factory new. They sent me an inferior remanufactured unit. I promptly called to purchased an A/C compressor from them online which was represented as factory new. They sent me an inferior remanufactured unit. I promptly called to return it. They were very difficult to deal with and refused to own up to their mistake. They asked that I pay for return shipping and want to charge me a hefty restocking fee. Avoid this dishonest dealer like the plague. More
by Shawn G
Employees Worked With
unsure
March 01, 2011
Yesterday 2/28/11 One of the sales man (Mr.Rafel)Called me to test drive a car, very nice man, I did business with him before and I even send two other customers and they bought form the dealership and I a me to test drive a car, very nice man, I did business with him before and I even send two other customers and they bought form the dealership and I am an on going customer of this dealership too. Yesterday's My visit to your dealership was very bad I had to talked to man Named Andy Fisher The man said to be the manger has no calss,very rude, he insulted me and my family I will never come to your delarship or I will never send any body I know to your delership. He even insulted the toyota camery car. May be the man is sick I do not know. I will pray for the man. I think this man is a disgrace for any toyota Dealership Thank You Thomas Reni More
by thomasreni
Employees Worked With
Andy Fisher
February 19, 2011
I am impressed with the professionalism of this dealer service department. Their estimate and the maintenance was done in a timely way. I cannot rate the quality of work until enough miles have passed. Th service department. Their estimate and the maintenance was done in a timely way. I cannot rate the quality of work until enough miles have passed. The friendliness and their concern in keeping me informed of the needed maintenance and their help in the decision was much appreciated. Daniel was extremely professional and all those in the service department were well mannered and treated me with the utmost respect and they were very outgoing. I would certainly visit them again, even though at 123,056 miles on my 1996 Prius this was the first time I have decided to have this service completed. Where else can you purchase a vehicle and have just a little over $100.00 per year service not including regular maintenace as oil changes. I would like to have a new Prius but made the dicision to refrain as the longer I drive my Prius the more economy it provides. In the last 8000 miles this car has given me an average mileage of 46.9. I contribute this lower than average mileage is due to my joy in racing the big hsulers at the red lights. This car seldom loses. I did manage to keep up with my son on Highway I-95 when he was trying to lose me. He had a Pontiac muscle car. I am only 75 years old but sometimes like to think I am a teenager. Thanks Wesley Chapel Toyota for my first experience and the excellent service I recieved. My son was a Service Manager in Michigan for Toyota but he has not worked for Toyota for over fifteen years. I checked not on the assocciation and this is my disclaimer of association. More
by Maytag3
Employees Worked With
Daniel Lyle
February 17, 2011
My experience on valentines day was very differant. these three gentlemen were very respectful, and courteous, and they listened to what I wanted, and there was no game playing. we started out looking at new three gentlemen were very respectful, and courteous, and they listened to what I wanted, and there was no game playing. we started out looking at new cars and ended up with a fantastic lincoln town car. even though I bought the car as is, you have made sure everything is getting fixed. i am so impressed. I wasnt stressed out at all at your dealership. what a great experience. WESLEY CHAPEL TOYOTA THE NO STRESS DEALERSHIP. YOU TELL US WE`LL LISTEN AND DELIVER. that is what karen and I think of you all. thanks so much. mr. and mrs joseph w zummo jr More
by joe n karen zummo
Employees Worked With
PJ Leary, Mark Morgan, Andy Fisher
