West County Honda

I filled out a form on the internet for West County Honda and was called by Pebbis within 2 hours of my form submission. She was exceptionally friendly, helpful, communicative with a great sense of humor. and was called by Pebbis within 2 hours of my form submission. She was exceptionally friendly, helpful, communicative with a great sense of humor. My experience with her was far superior to other internet-prompted communications from other dealerships. Dealing with her made me want to come in. She sent me information on the 6-7 vehicles I was considering and I decided to go right in and test drive them. She then put me in touch with Sales Guy Shawn Q. Shawn did not pressure me at all, answered my questions and provided me with keys for all the cars I wanted to drive. Once the decision was final for the car I wanted, even though it was past closing for the dealership, they all worked with me to get it done that night and I drove home in my new-to-me car. The finance person, I believe her name was Jessie or Jessica, laid it all out. It was easy to understand, no hidden sneaky business at all, and I really appreciated her candor and transparency with the finance charges and warranties. I need to get a small chip in the windshield repaired and actually look forward to it as the customer waiting areas are really awesome. My 8 year old wants to go with me; they have a kid play area, cookies, and the entire staff was so kind to him, especially Steve. It was the best car purchasing experience I've ever had, and the folks at West County Honda are to thank for that. I look forward to keeping my new-found relationship with them going for a very long time and have already recommended them to my friends, family and colleagues. More

Overall my purchasing experience was great. Steve was great; friendly; polite; accomadating. I went in with my wife and we ended up buying a new Accord. There were no gimmicks or haggling, no bate and sw great; friendly; polite; accomadating. I went in with my wife and we ended up buying a new Accord. There were no gimmicks or haggling, no bate and switch like we went through at other stores. While we waited for the paperwork process to complete, Steve brought us water and snacks which made everything much more enjoyable. I will send my friends and family here. More

All sales Managers lied. Brad McGrew started the whole story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied about my car delivary which was paid in cash already so then Bill Donald took over. He also lied. After all the grief and complains to Honda Customer service I finally rec'd my car. Orderd on April 30 th 2011. Paid on June 9th (cash). Not deliverd till 6/23/11. If the managers lie to the customers ( 3 of them) how are other emplyees expected to behave?. All they had to do was be frank with me. Have never had such an experience...this was my 4 th Honda purchase ( first from West County Honda). They all lied so much I could not believe anything they said. Left three to four messages for the owner and he never responded. I have never had to purchase a car from a salesman and then have three other managers involved ... and even then have to be told lies. An extremely frustrating experience and a total waste of my precious time. More

Had a great experience here. We worked mostly with Shawn and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair. Shawn knew this was a special night for my daughter- being her first car and all and at the end when she went out to take the car home he had tied a couple of balloons to it! She loved it Everyone there was very nice and it was a great experience for my daughter! We will be back. More

I can rate this dealer more favorably when they follow through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as excellent. I've had the car for almost a week and no one has bothered to tell me that my financing went through or ask if everything is OK with the new vehicle. They are lacking the in the communication after the sale department. More

This was the most pleasant car buying experience I have ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, an ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, and made me feel they wanted my business and were willing to work for it. I was well aware of the list prices and average price paid for the car from the internet and was very satisfied. More

Mr Aaron Maring was excellent with customer service and very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. More

We Traveled all the way from Kansas City, where we couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to p couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to pick up the car. Best dealership we have ever dealt with. I plan to send my mom, who is also looking for a new vehicle to them, and as soon as I am ready to buy a car, I too will make the trip to buy from them. Great customer service as well. Usually buying a car is like pulling teeth, they made it a walk in the park. Thanks to everyone at West County Honda. More

We really came in to look, not buy but we were treated with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day Shawn arranged to have 2 other salespersons (only because he had an appointment with someone coming in to the dealership) to drive our New Element to our house in Illinois with the 2nd guy following to get both salesmen back to the dealer. I consider that over the top, quality customer care. (My husband is not able to drive due to his eyesight right now)This action prevented us from having to get someone to bring us back to your dealership at a later day. All in all our expereince was great. We will refer anyone who is looking to you dealership. More