West County Honda

I can rate this dealer more favorably when they follow through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as excellent. I've had the car for almost a week and no one has bothered to tell me that my financing went through or ask if everything is OK with the new vehicle. They are lacking the in the communication after the sale department. More

This was the most pleasant car buying experience I have ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, an ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, and made me feel they wanted my business and were willing to work for it. I was well aware of the list prices and average price paid for the car from the internet and was very satisfied. More

Mr Aaron Maring was excellent with customer service and very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. More

We Traveled all the way from Kansas City, where we couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to p couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to pick up the car. Best dealership we have ever dealt with. I plan to send my mom, who is also looking for a new vehicle to them, and as soon as I am ready to buy a car, I too will make the trip to buy from them. Great customer service as well. Usually buying a car is like pulling teeth, they made it a walk in the park. Thanks to everyone at West County Honda. More

We really came in to look, not buy but we were treated with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day Shawn arranged to have 2 other salespersons (only because he had an appointment with someone coming in to the dealership) to drive our New Element to our house in Illinois with the 2nd guy following to get both salesmen back to the dealer. I consider that over the top, quality customer care. (My husband is not able to drive due to his eyesight right now)This action prevented us from having to get someone to bring us back to your dealership at a later day. All in all our expereince was great. We will refer anyone who is looking to you dealership. More

They definitely had the best price but they had some trouble delivering the vehicle which they promised. They, however, seemed to work very hard at making sure we were satisfied and gave us a fantastic trouble delivering the vehicle which they promised. They, however, seemed to work very hard at making sure we were satisfied and gave us a fantastic price on the vehicle. All the other dealers we contacted claimed that if they matched the price of West County Honda they would be "losing money." If you are like me and consider price the most important factor in where to purchase a new vehicle, I would definitely recommend West County Honda. More

I made approximately 5 visits to WCH in search of a new car. From the moment of walking into the facility until the last, it was the best possible experience in purchasing a car that I could imagine. I w car. From the moment of walking into the facility until the last, it was the best possible experience in purchasing a car that I could imagine. I was offered every comfort in a squeaky clean and bright dealership showroom. It was abuzz with people ready to serve. Mike and Bill explained every detail I needed to make a purchase, and when I felt inadequate to carry through with the purchase, they were courteous and friendly and most kind to my out of town son who carried me the rest of the way. We were all flexible, and they were focused on my need for a car whether new or used. Mike drove a long distance south to obtain the car. There wasn't anything they would not do to grant me comfort and convenience. I wish all sales persons in this business could carry the stress load they must have (and I must have had) shouldered in these economic conditions. We were strangers and now we are friends. I would recommend them to anyone at any time. They dealt well with my inability to make quick decisions and walked me through the process with grace and poise. They understood my financial concerns and my specific needs in a car after asking many questions that might help them to help me make a perfect selection "FIT" for me. The price settled on was perfect; the car itself was all I had expected. They were mindful of every minute detail that would serve me best. I cannot thank my 2 salesmen for their patience, insight, and compassion for my particular needs in a car. They are great guys: friendly, respectful, attentive, great listeners and conversationalists, and super salesmen. I had done some homework before embarking on this process; they did not talk down to me or make me feel inadequate at any time. (As a woman, that happens sometimes...) Mike was there at every turn, available by phone to me as well as my son at any time. And, I must say that on several occasions, as I was waiting for one thing or another, the other salesmen in the area were also mindful of my presence, offering anything that might make me more comfortable. I will look forward to coming back for service, for I know that there will always be someone there to greet me with a big smile and their incredible willingness to serve and strive to be the best. This will be my last car to carry me on these earthly roads; I am excited and delighted that it is a Honda. Thank you! Thank you! Anne Nelson More

Now I have to admit that going into Saturday's visit I knew the deal was going to be hard because I am upside down on my trade in. However, the true sign of a professional is how they handle every situati knew the deal was going to be hard because I am upside down on my trade in. However, the true sign of a professional is how they handle every situation. When they quoted us numbers they didn't have Interest rate available to support what they were quoting. We said no to the offer and left. They said they would get back to us in the coming days with a new number because the deal was hard to figure. Chris then quoted "You guys have good credit, so I think we will be able to work something out. We just need some time." Ok fine. Call us when you know something. After, I reached out to my salesperson I received 3 automated responses that had no details in them from my visit on Saturday. No big deal, so they have crappy CRM. Doesn't bother me, lets see what they come back with. Tuesday rolls around and I finally hear back from my salesperson who admits the emails didn't come from her and that their finance department would have some numbers for me today. Finally, they have numbers. The numbers weren't any different than Saturday's numbers. Again, they couldn't back up the numbers with specifics on the financing. How can you quote a monthly cost without knowing all the numbers. I was then given some justification that they just use general numbers before they could go to a bank to agree on the loan. If it smells fishy, it must be fishy. On top of it all, my salesperson has someone in the background feeding them lines to tell me how great of deal this was. This is just my experience and perhaps I caught them on a bad day. This may at least save you time if you do decide to visit them. If you see these sames signs, just leave. At least you will have the rest of your saturday back. More

Mark Pallme is an excellent representative of your company. He is professional & tries to please the customer in every way he can. We took a test run & he explained the features of the car. We think h company. He is professional & tries to please the customer in every way he can. We took a test run & he explained the features of the car. We think he likes doing what he does & it comes through to the customer. More