West County Honda
Ellisville, MO
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Overall my purchasing experience was great. Steve was great; friendly; polite; accomadating. I went in with my wife and we ended up buying a new Accord. There were no gimmicks or haggling, no bate and sw great; friendly; polite; accomadating. I went in with my wife and we ended up buying a new Accord. There were no gimmicks or haggling, no bate and switch like we went through at other stores. While we waited for the paperwork process to complete, Steve brought us water and snacks which made everything much more enjoyable. I will send my friends and family here. More
All sales Managers lied. Brad McGrew started the whole story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied story. Kept on telling me stories about getting my car that were not true. When his lies caught up next sales manager Chris stepped in. He too lied about my car delivary which was paid in cash already so then Bill Donald took over. He also lied. After all the grief and complains to Honda Customer service I finally rec'd my car. Orderd on April 30 th 2011. Paid on June 9th (cash). Not deliverd till 6/23/11. If the managers lie to the customers ( 3 of them) how are other emplyees expected to behave?. All they had to do was be frank with me. Have never had such an experience...this was my 4 th Honda purchase ( first from West County Honda). They all lied so much I could not believe anything they said. Left three to four messages for the owner and he never responded. I have never had to purchase a car from a salesman and then have three other managers involved ... and even then have to be told lies. An extremely frustrating experience and a total waste of my precious time. More
Had a great experience here. We worked mostly with Shawn and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair and Bill (manager). This was a used car for my 18 yr old daughter. It was her first car. They worked with us on price and I felt they were very fair. Shawn knew this was a special night for my daughter- being her first car and all and at the end when she went out to take the car home he had tied a couple of balloons to it! She loved it Everyone there was very nice and it was a great experience for my daughter! We will be back. More
I can rate this dealer more favorably when they follow through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as through on their promise of a check that they still owe me. Once they follow through on this and I get my check, I can rate the customer service as excellent. I've had the car for almost a week and no one has bothered to tell me that my financing went through or ask if everything is OK with the new vehicle. They are lacking the in the communication after the sale department. More
This was the most pleasant car buying experience I have ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, an ever had. Everyone was very professional and helpful. The car salesman, Chris Paffrath amd the sales manager. Chris Cunningham were not pushy, and made me feel they wanted my business and were willing to work for it. I was well aware of the list prices and average price paid for the car from the internet and was very satisfied. More
Mr Aaron Maring was excellent with customer service and very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. very friendly. He was also very helpful and i would refer him to my family and friends. I'm very pleased with the service there. More
We Traveled all the way from Kansas City, where we couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to p couldn't get a good deal on a Honda Cr-v. Within one phone call Tom had worked out a deal so good for us, we were willing to travel the 4 hours to pick up the car. Best dealership we have ever dealt with. I plan to send my mom, who is also looking for a new vehicle to them, and as soon as I am ready to buy a car, I too will make the trip to buy from them. Great customer service as well. Usually buying a car is like pulling teeth, they made it a walk in the park. Thanks to everyone at West County Honda. More
We really came in to look, not buy but we were treated with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day with such respect and courtesy, shown just what we were looking for and given the best deal possible we could not refuse. After the sale the same day Shawn arranged to have 2 other salespersons (only because he had an appointment with someone coming in to the dealership) to drive our New Element to our house in Illinois with the 2nd guy following to get both salesmen back to the dealer. I consider that over the top, quality customer care. (My husband is not able to drive due to his eyesight right now)This action prevented us from having to get someone to bring us back to your dealership at a later day. All in all our expereince was great. We will refer anyone who is looking to you dealership. More
Did not have a good experience with West County Honda. I had purchased a Honda from the former dealership at that location some years back, so thought I would purchase my new CRV there. My salesmen did had purchased a Honda from the former dealership at that location some years back, so thought I would purchase my new CRV there. My salesmen did not have the exact model/color of the CRV on the lot, so they checked with their affiliates, and said they had the model in Chicago that had some extras which they would sell for the same price offered for my original request. That sounded quite promising, so I signed a contract for that vehicle and they requested a $1,000 deposit check. I was promised the vehicle was in Chicago and would be delivered in approx. 3 days. When I did not hear from anyone from West County, I called my salesman and asked if everything was alright. I was told that the dealer in Chicago would not "trade" West County my contracted vehicle for an equitable deal for West County Honda. When I reminded my salesman that we had a contract, he said he would check again and probably could get my vehicle in about 6 days. Again, nothing. I had to initiate all calls. No one called me to update me in any way unless I initiated a call. Again, the 6 days promised delivery date passed. I called after hearing NOTHING, and was told by the salesman that he would call me back that evening after doing another check. I never received that call. After about 2 weeks of this nonsense and no vehicle, I called and asked the salesman at West County what he decided to do about this, since he did not honor my contract and deliver the vehicle promised. He said they simply could not produce the vehicle due to supply problems. I said I needed my deposit back. Saleman asked if I wanted him to tear it up or did I want him to mail it. I said emphatically that he should mail it to me. He said he would put it in the mail. That was over two weeks ago. I still didn't receive that check in the mail. (I live 60 miles from the dealership). I spent $30 to stop payment on my check. There was little trust in me left for this sales job. I just found the vehicle I wanted at another Missouri dealer and went home with it the same day. More
They definitely had the best price but they had some trouble delivering the vehicle which they promised. They, however, seemed to work very hard at making sure we were satisfied and gave us a fantastic trouble delivering the vehicle which they promised. They, however, seemed to work very hard at making sure we were satisfied and gave us a fantastic price on the vehicle. All the other dealers we contacted claimed that if they matched the price of West County Honda they would be "losing money." If you are like me and consider price the most important factor in where to purchase a new vehicle, I would definitely recommend West County Honda. More