West End Lincoln

Chase in the service department was incredible. He went out of his way to have quotes prepared for me when I showed up without an appointment after calling in. He then found a way to get me a loane He went out of his way to have quotes prepared for me when I showed up without an appointment after calling in. He then found a way to get me a loaner vehicle so I wouldn’t miss an appointment. His service was outstanding. More

They always get me in asap and provide a great loaner car. Garage has a great professional feel and always very clean. car. Garage has a great professional feel and always very clean. More

Very prompt and informative service. Great waiting area too. I only use West End Lincoln for my car needs. Great waiting area too. I only use West End Lincoln for my car needs. More

I am a repeat lease client so the selection of the vehicle and preparing for the delivery made the delivery smooth and quick. Aden is great to work with. Friendly responsive and knowledgeable vehicle and preparing for the delivery made the delivery smooth and quick. Aden is great to work with. Friendly responsive and knowledgeable More

I have been coming to this dealership since it opened in 2018. The service has been phenomenal. I’ve worked with Steve who has been promoted to management. I always make sure I say hi to him. He’s my fa 2018. The service has been phenomenal. I’ve worked with Steve who has been promoted to management. I always make sure I say hi to him. He’s my favorite and so helpful, kind and personable. I recently had the pleasure to be helped by Eric and I can’t say enough good about this man. What a great asset to this dealership. Thank you West End Lincoln! More

I received excellent service, everyone was professional and kept me informed at all times.thanks and kept me informed at all times.thanks More

Clean garage, excellent customer service. Great experience. Car issue was resolved. Appreciated the loaner car. Great experience. Car issue was resolved. Appreciated the loaner car. More

There is no option to rate zero stars, so I’m leaving one. We came to test drive a Honda Civic for our son and worked with Eric. I let him know that we were already approved through our bank, USAA, and h one. We came to test drive a Honda Civic for our son and worked with Eric. I let him know that we were already approved through our bank, USAA, and he let me know they don’t work with USAA because it takes 10 days for them to receive funding. He also stated that he doesn’t know of many dealers in the Twin Cities that will take USAA because of this. That didn’t sound right to me based off all of the other car purchases we have made with USAA, but I dismissed it for the time being because we liked the car and wanted to test drive it. I figured we could talk about the finance piece afterwards, as my husband was meeting us at the dealership to (hopefully) make a purchase. Test drive went well and we went back to talk about financing. My husband arrived and asked if it was accurate that they don’t take funding from USAA. Eric doubled down and said they don’t and went on to explain that he thinks it’s because they cut staffing during the pandemic and never recovered…we walked away from the sale at that point, if they don’t want to accept money or work with veterans, we figured that’s fine, there are other dealers that will. Eric apologized and said it’s a management decision and not up to him. We were outside and he came out after us (I don’t know why, maybe to try to explain himself further) and my husband explained again, there’s really nothing to discuss, they don’t take USAA and in turn, don’t work with many veterans that may use USAA, and that’s their choice, so no need for us to conduct any business there. Eric again mentioned it was a management decision and all his family are veterans. We went to Walser Mazda in Burnsville the same day and bought a very nice Honda Civic there. No issues using USAA and drove off with the car that night, with the funds being electronically transferred from USAA. We also looked at a car at Apple Ford in Shakopee and they also work with USAA. All that to say - we certainly don’t mind if dealers don’t work with certain lenders and understand if there are legitimate reasons for that. What is unfortunate is when it seems to be used as a sales tactic and blatant lies are told. And turning away veterans that want to give you their business. So if Eric or management reads this, hopefully going forward he can let people know they just don’t want to work with USAA instead of giving out inaccurate information. And if it is truly management at this dealership that have made that decision, shame on them. More

What can I say, u folks are everything you expect out of Lincoln dealership, Prima! Lincoln dealership, Prima! More

Eric Begin, my service advisor, was a “rock star. ” He helped me with service that day and understanding features of the car I did not understand previously. Overall an outstanding experience- I lo ” He helped me with service that day and understanding features of the car I did not understand previously. Overall an outstanding experience- I love West Esn Lincoln More