
West End Lincoln
Minneapolis, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 21 reviews
Do not buy a used car from West End Lincoln! I would never send my worst enemy here! If you look at the reviews of used cars here, you will find a clear pattern of overlooking issues at inspection and n never send my worst enemy here! If you look at the reviews of used cars here, you will find a clear pattern of overlooking issues at inspection and not following up post-sale. You'd think they'd try to change something after so many bad reviews with used cars. We found a Mercedes that seemed like a good deal, we inquired about a few things and they followed up right away and approved us right away. We scheduled a test drive and liked everything, but was nervous about the finish because it was raining. The salesman said the car was buffed and detailed, this was a lie. When I washed the car, there were swirls and minor scratches everywhere and was definitely not buffed. The windshield also had 2 cracks that I didn't notice in the rain. 5 days after buying, the brakes started to groan in the morning. Called 3 times over 10 days and never got a call back. Brought it to Feldman because I don't want unsafe brakes. They said the brake booster and switch needed to be replaced, which made sense with the noise and how the brake system works. I call West End Lincoln 2 more times over the next week and get no response again. The next week (now 3 weeks of trying) after leaving a vm for the salesman I get a call back and sent videos of the noise and situation. They originally tell me to pound sand, the car was used. After 4 more calls and getting the sales manager, who has the worst customer service skills and having to go into Karen territory (which I hated) stating all of the issues and how this isn't what buy happy means, they agree to look at it. When they could finally schedule me, the tech gives me a bunch of attitude about taking it somewhere else for diagnosis (which I did because West End was ignoring me) and says Feldman doesn't know. They don't look at it the next day as promised, nobody answers or calls back in service. I finally get the service manager, who says they'll look at it the day after they promised. Mind you, I know exactly what is happening and so do they. He says they can't replicate the noise and clean the brake pedal linkage and reassemble. I don't know why they didn't just order the brake booster and replace. They had a diagnosis from the dealer and at least 4 videos of the noise happening everyday. It would cost them maybe $500 and a couple of hours for a tech, but apparently they need the money more than I do. He says to call if the noise comes back, I leave unsatisfied. Of course the noise comes back the next day and the day after and everyday since then. I never called back because I know I'll get another month of run around and will have to yell to get a response, which I hate doing. I think dealerships should stand by their cars, otherwise, why buy from a dealer for a higher price? Now I'm paying $1200 to replace the brake booster, $300 for a detail and who knows how much for the windshield which should have been taken care of by West End. Buy happy is a complete joke, they only care about squeezing every dollar of profit and don't care about customers, or their time and money. They will also lie right to you face without a second thought. Avoid this place like the plague. More