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West End Lincoln
Minneapolis, MN
21 Reviews
The team at Morrie's West End Lincoln would like to welcome you to our dealership in St. Louis Park, where we're confident you'll find the vehicles you're looking for at a price you can afford. At Morrie's, we pride ourselves on connecting people to the life they want with a customer friendly, best-price first sales process and a focus on customer experience.
Come and check out our full selection of new Lincoln vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our experienced finance team will help you get settled with a competitive financing or lease plan.
When you're looking for quality auto maintenance and repairs near St. Louis Park, you can always count on the highly skilled technicians in our Lincoln service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own!
Lots of folks in St. Louis Park count on the high-quality vehicles and services found at Morrie's West End Lincoln , and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 21 reviews
September 29, 2021
Do not buy a used car from West End Lincoln! I would never send my worst enemy here! If you look at the reviews of used cars here, you will find a clear pattern of overlooking issues at inspection and n never send my worst enemy here! If you look at the reviews of used cars here, you will find a clear pattern of overlooking issues at inspection and not following up post-sale. You'd think they'd try to change something after so many bad reviews with used cars. We found a Mercedes that seemed like a good deal, we inquired about a few things and they followed up right away and approved us right away. We scheduled a test drive and liked everything, but was nervous about the finish because it was raining. The salesman said the car was buffed and detailed, this was a lie. When I washed the car, there were swirls and minor scratches everywhere and was definitely not buffed. The windshield also had 2 cracks that I didn't notice in the rain. 5 days after buying, the brakes started to groan in the morning. Called 3 times over 10 days and never got a call back. Brought it to Feldman because I don't want unsafe brakes. They said the brake booster and switch needed to be replaced, which made sense with the noise and how the brake system works. I call West End Lincoln 2 more times over the next week and get no response again. The next week (now 3 weeks of trying) after leaving a vm for the salesman I get a call back and sent videos of the noise and situation. They originally tell me to pound sand, the car was used. After 4 more calls and getting the sales manager, who has the worst customer service skills and having to go into Karen territory (which I hated) stating all of the issues and how this isn't what buy happy means, they agree to look at it. When they could finally schedule me, the tech gives me a bunch of attitude about taking it somewhere else for diagnosis (which I did because West End was ignoring me) and says Feldman doesn't know. They don't look at it the next day as promised, nobody answers or calls back in service. I finally get the service manager, who says they'll look at it the day after they promised. Mind you, I know exactly what is happening and so do they. He says they can't replicate the noise and clean the brake pedal linkage and reassemble. I don't know why they didn't just order the brake booster and replace. They had a diagnosis from the dealer and at least 4 videos of the noise happening everyday. It would cost them maybe $500 and a couple of hours for a tech, but apparently they need the money more than I do. He says to call if the noise comes back, I leave unsatisfied. Of course the noise comes back the next day and the day after and everyday since then. I never called back because I know I'll get another month of run around and will have to yell to get a response, which I hate doing. I think dealerships should stand by their cars, otherwise, why buy from a dealer for a higher price? Now I'm paying $1200 to replace the brake booster, $300 for a detail and who knows how much for the windshield which should have been taken care of by West End. Buy happy is a complete joke, they only care about squeezing every dollar of profit and don't care about customers, or their time and money. They will also lie right to you face without a second thought. Avoid this place like the plague. More
by Larson.geoffrey
Employees Worked With
Lance
