West End Lincoln

West End Lincoln always does a terrific job of repair or maintenance with great communication throughout! maintenance with great communication throughout! More

I received excellent customer service and was able to bring my car home the same day. Dave Sawtelle went above what was expected. bring my car home the same day. Dave Sawtelle went above what was expected. More

Great customer service at the service desk. Excellent technicians who work on my car. They communicate issues and solutions very well Excellent technicians who work on my car. They communicate issues and solutions very well More

Jackson was a very knowledgeable salesman , he could answer all the questions. he was very helpful setting up all the controls in the car. answer all the questions. he was very helpful setting up all the controls in the car. More

Everything went very smoothly and was very professional with the my purchase from this dealership. with the my purchase from this dealership. More

This company should be investigated criminally. We spent nearly $250,000 in buying two new vehicles from them which included their Premium Black Label package. They have continually not honored w We spent nearly $250,000 in buying two new vehicles from them which included their Premium Black Label package. They have continually not honored what was promised for this package/service. Most recently, they have had our vehicle in to fix running boards that haven't worked since we first picked it up. They have had the vehicle in their possession for many weeks, and now are saying they will not cover this, nor will they provide the black label service we paid in full for up front! Most importantly - we have made dozens of calls, voicemails and emails and no one will get back to us. The vehicle is still in their possession and they won't even speak to us or give our vehicle back! We can't even get a response. More

Got a new 2024 Nautilus Black Label from this dealership and while the sales part of the transaction was alright, the service is absolutely horrible!! Nothing was fixed the first time. It went in again with and while the sales part of the transaction was alright, the service is absolutely horrible!! Nothing was fixed the first time. It went in again with a list and got the car back the same day with only an oil change and was told to reschedule when a rental was available. Got the car back Sept 9th and was rescheduled for Black Label pick up on October 4th. They never showed so I called and was told there was still no loaner available. They re-scheduled me further out into November. I spoke with the service manager twice and was promised they would get it in the following week.... Two weeks in a row. Still nothing. I gave up. Found much better communication and service from a dealer I did not even buy the car from. Don't waste your time with this dealer if you would like More

I wrote to them twice but they never replied. my opinon they are no professional my opinon they are no professional More

Empty promises, Empty follow-up! Once they close the sale you men absolutely nothing to them! Once they close the sale you men absolutely nothing to them! More

Decided to not inform me on how difficult the car would be to insure and how easily it can be stolen. As soon as the car was bought, it was “tough luck” from them. They will not care about you as soon as t be to insure and how easily it can be stolen. As soon as the car was bought, it was “tough luck” from them. They will not care about you as soon as they have your money. Very upsetting experience as a first time car buyer, I’m lucky my insurance agent is a wonderful person. More