West End Lincoln

West End Lincoln does a nice job communicating when recalls or repairs need to be completed. Appreciated having them come to our house for the recall item this time. recalls or repairs need to be completed. Appreciated having them come to our house for the recall item this time. More

Friendly. However my husband wanted a call back from Aden that never came. Missing our garage remote control. However my husband wanted a call back from Aden that never came. Missing our garage remote control. More

Horrible customer service and follow through as we had our vehicle in for service and recalls. our vehicle in for service and recalls. More

It took 30 minutes to get a loaner car and two days to get my car back. Zach finally pulled it all together and got my car back to me. get my car back. Zach finally pulled it all together and got my car back to me. More

My sales person Kasey was great! She met me at the door and we began the process of trading in my vehicle and test driving the truck, since the vehicle was a trade in and a differen She met me at the door and we began the process of trading in my vehicle and test driving the truck, since the vehicle was a trade in and a different manufacturer than what she sells everyday we made the best of it and tried figuring out the different features and technology. The buying process was pretty straight forward as well as the extended warranty and ceramic coating package. We finished with signing and then decided I’d leave my new vehicle there to be scheduled in for the extra work and I was taken to the service area where another smiley pleasant face arrange my courtesy vehicle for me to get me back home. So up to this point my experience has been great and I hope when I return to pick up my new truck after the service is performed it continues to be the same. Thank you West End Lincoln! More

Everyone that helped us were well informed about all vehicles that we wanted to review. Picked the Navigator and are very pleased. vehicles that we wanted to review. Picked the Navigator and are very pleased. More

Our experience could not have went any better. Our salesman Jackson was very knowledgeable and patient with us as we weren’t sure which trim level we wanted. He stayed late to show us how all the Our salesman Jackson was very knowledgeable and patient with us as we weren’t sure which trim level we wanted. He stayed late to show us how all the gadgets worked in our new vehicle and never rushed us at all. The whole dealership crew was awesome. Very laid back non pushy people here. They really do just want to make sure you are getting the car that fits your needs. I went in expecting to actually get a model that was about 20,000$ more and our salesman Jackson let us know that a different model had everything on it we were looking for. Gave us a very very fair number on our trade in. I can not thank everyone there enough. This is our second vehicle we bought from them and in a couple years we will buy the next one from them. Class act. Thank you. More

Excellent service! Eric and the full team were wonderful to work with. I’ll be a repeat customer for our family’s vehicles for years to come! Eric and the full team were wonderful to work with. I’ll be a repeat customer for our family’s vehicles for years to come! More

Horrible used vehicle needed new injectors needs a new cam and pushrods. Salesman never got back to me Aidon. I think you should probably look at your staff and vehicles and figure it out! cam and pushrods. Salesman never got back to me Aidon. I think you should probably look at your staff and vehicles and figure it out! More

Nice atmosphere, but not very helpful in fixing the Lincoln that I have right now. Lincoln that I have right now. More