West End Lincoln

I can't give an accurate review of the dealership, as the customer service here has been vastly different depending on the service advisor, but my last experience yesterday (Sat.) in getting my oil changed w customer service here has been vastly different depending on the service advisor, but my last experience yesterday (Sat.) in getting my oil changed was lovely. Again, much due to the service advisor. More

We always receive excellent service at West End Lincoln. The staff is happy to help and very knowledgeable. They always go the extra mile to take care of us. The staff is happy to help and very knowledgeable. They always go the extra mile to take care of us. More

My service tech was great and handled negotiations with my warranty company very well. It was hard to reach my service tech by phone, but I always got a call back within 48 hours. my warranty company very well. It was hard to reach my service tech by phone, but I always got a call back within 48 hours. More

The staff was knowledgeable and helpful. Friendly and attentive. Lauren was not pushy but knew how to listen. Friendly and attentive. Lauren was not pushy but knew how to listen. More

Our experience at West End Lincoln was excellent. The service is great, no pressure and easy to reach agreement. We were treated very fairly. The service is great, no pressure and easy to reach agreement. We were treated very fairly. More

Vehicle was in good shape, fair price and easy to purchase. Was not impressed with the say-do ratio of my sales person. Was told multiple times the car would be waxed, scratches on the hood buffe purchase. Was not impressed with the say-do ratio of my sales person. Was told multiple times the car would be waxed, scratches on the hood buffed out, 2 deep white scratches would be touched up and the sticky black grease on all 4 rims would be cleaned off. None of that was done and was informed there was only one key upon purchase. Later in the day I got the pleasure of doing touch ups and wiping grease from all 4 rims with paper towels. The car was in E so I did request a tank of gas and while it would have been a great gesture to top it off after not addressing the above items we’d discussed multiple times, it was filled to half which was reasonable, but a missed opportunity to surprise and delight after delivering the message, no wax, not going to touch up those scratches, you can deal with the grease and by the way there’s only 1 key. More

West End did a great job keeping me in the loop. My car was dead in the garage. Was able to use my Black Label membership to have it jumped/towed/and fixed. They were thorough and got the car back My car was dead in the garage. Was able to use my Black Label membership to have it jumped/towed/and fixed. They were thorough and got the car back to me the next day. More

Picks and chooses what financing they accept that you bring in. Wouldn’t take by bank and forced me to use one of theirs. Too much sales pressure on the extras. Otherwise the sales guys seem decent, an bring in. Wouldn’t take by bank and forced me to use one of theirs. Too much sales pressure on the extras. Otherwise the sales guys seem decent, and the purchase process is really quick and easy. More

Taylor Sparks was great to work with. The team overall did a great job keeping me informed during the process and I'm extremely happy with the new car! The team overall did a great job keeping me informed during the process and I'm extremely happy with the new car! More