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West Herr BMW of Buffalo

Williamsville, NY

4.8
292 Reviews

8215 Main Street

Williamsville, NY

14221

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Showing 292 reviews

May 02, 2025

I like the place. Service department always been good. Even buying the car was a decent experience. More

by Blueberrybubba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
May 02, 2025 -

Blueberrybubba responded

That cr was supposed to be car

April 30, 2025

Had appointment everything was on time service was exceptional, came out and talked and told me what was going on with the car at all times More

by Jabraisted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carrow
April 29, 2025

Very clean and friendly staff very helpful with all my needs took time with me for my appointment and my other concerns with my vehicle More

by dwbmw2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kieta, Mark Carrow
April 19, 2025

Everything was done promptly. This is no reflection on the dealership, but I was not satisfied with the time it took for BMW to get the part that was recalled. I feel like I was More

by dfogel8204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, Mark Carrow
April 18, 2025

Max is a valuable asset when it comes to advising customers regarding their automobiles and the services required to keep them running smoothly. His communication skills are second to none. More

by Bobby C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Roach
April 15, 2025

Accommodating. Great service to make sale work for someone out of town. Price was a bit high comparatively without much room to negotiate it. I asked two people abo More

by Debrainie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe , Heidi, Sam, and Cody
April 08, 2025

Marc explained repairs and charges clearly and answered all my questions. Service completed in a timely manner. More

by Pmkopfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carrow
April 06, 2025

Everyone was very helpful, friendly and knowledgeable. We did not have to wait very long. More

by lllabella1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis, Mark Carrow
March 30, 2025

My salesman has always been outstanding. He made my recent purchase uncomplicated and provided great customer service. More

by Montantepa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance manager
March 29, 2025

I just bought my fifth BMW from Annemarie Basile and as usual, it was a pleasant, informative, efficient experience. I would also say that I have had excellent service in the past through James Kiera. More

by gdnfcc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annemarie Basile
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