West Herr BMW of Buffalo

Great service ! The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at l The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at least 48 hours. More

Easy to schedule and quick to get my car in and finish. Top notch service! Top notch service! More

The team at West Herr continues to shine in the buffalo market. Way to go and am impressed with everyone at the BMW dealership on Main and Transit. Thank you to Doug and Tate! market. Way to go and am impressed with everyone at the BMW dealership on Main and Transit. Thank you to Doug and Tate! More

Great experience - got a new vehicle in December and too it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. A huge improvement from when west herr first took over towne More

Professional, friendly and dedicated staff, that do fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff. fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff. More

Ann Marie and Adam genius department and Max Riach in service all 100% outstanding servixe service all 100% outstanding servixe More

Service is great ! Valet service is excellent. Call center is not great. Told me my car would be picked up at 8:30. Received three texts with same info. I was counting Valet service is excellent. Call center is not great. Told me my car would be picked up at 8:30. Received three texts with same info. I was counting on the 8:30 pick up. Had I known it would be later I would have chosen a different Day. Call center has no idea what is actually happening at the dealership. This needs to be fixed. More

Very pleased with service. Upon completion they washed my vehicle AND surprisingly washed the driver side floor mat. A first and so appreciated. Upon completion they washed my vehicle AND surprisingly washed the driver side floor mat. A first and so appreciated. More

I received the best customer service experience from Max! ! He was very attentive and responsive to my messages and kept me informed of the progress in fixing my car! ! He was very attentive and responsive to my messages and kept me informed of the progress in fixing my car! More

James was the best! His team took very good care of my vehicle. I needed a new tire, and James fit me in and treated us with respect . His team took very good care of my vehicle. I needed a new tire, and James fit me in and treated us with respect . More