West Herr BMW of Buffalo

Always very neat & clean. All customer service very nice. When I make an appointment they are ready. Thanks All customer service very nice. When I make an appointment they are ready. Thanks More

Car has been there for over 50 days for a 2 day job. Be careful of the "service advisors" because they won't get in contact with you no matter how hard you try. Be careful of the "service advisors" because they won't get in contact with you no matter how hard you try. More

Experience was amazing, shout out to Bryan for helping me with the whole process. Everything went smooth and perfect. Contact Bryan if you need anything. with the whole process. Everything went smooth and perfect. Contact Bryan if you need anything. More

Austin was so great to deal with and service was straightforward, thorough, and took place promptly. They did a great job and even wash my car. Thank you, West Herr BMW!, And thank you Austin, my se straightforward, thorough, and took place promptly. They did a great job and even wash my car. Thank you, West Herr BMW!, And thank you Austin, my service agent. More

I am very thankful that you took control of my issue and helped me get a quote for the damage done by Delta Sonic. It is also nice that your dealership is now under West Herr management. I guess I can stop helped me get a quote for the damage done by Delta Sonic. It is also nice that your dealership is now under West Herr management. I guess I can stop going to Rochester for help with my BMW More

The property is modern,clean,and we'll situated. The staff ,including sales As well as service personnel, is accommodating and Knowledgeable! The staff ,including sales As well as service personnel, is accommodating and Knowledgeable! More

Their service and attention to detail is exceptional. They are very helpful and make every effort to make sure everything is done correctly and taken care of. They are extremely knowledgeable. They are very helpful and make every effort to make sure everything is done correctly and taken care of. They are extremely knowledgeable. More

James got me right in and was extremely professional and polite! Beyond happy with my service provided by Jim. polite! Beyond happy with my service provided by Jim. More

did not have a loaner as promised, notified 7:30 pm through vm night before, called back immediately and got the 'we are closed recording'. had to rearrange my entire next day and had him do drop off a through vm night before, called back immediately and got the 'we are closed recording'. had to rearrange my entire next day and had him do drop off and pick up at my home. I did not wish to put it off and reschedule, because I felt an airbag recall was important! BMW did not fix the recall that it was brought in for - and never told me! I read it on the invoice and had to call twice to get ahold of service advisor who said 'yeah, we are still waiting on BMW to approve the replacement of air bags - when asked 'why didin't you at least tell me, his response was, 'that's why I wrote it in there' - I told him you just don't get it do you...POOR service, he said oh yeah, I do get it, sorry. More