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West Herr BMW of Buffalo

Williamsville, NY

Overview
Reviews
4.8
398 Reviews
Call Dealership (716) 219-3216
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8215 Main Street

Williamsville, NY

14221

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Showing 398 reviews

November 02, 2023

Everything went according to plan. Got vehicle in on time, did intended services and had the vehicle back to me asap More

by Dana B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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November 01, 2023

Very accommodating. Very professional and knowledgeable service from service provider Marc. Clean and comfortable customer service area. More

by maxx9999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative Marc , Mark Carrow
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November 01, 2023

Everyone was friendly and efficient. They all made me feel valued. I was happy with the work that was done. More

by JeanNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Muni, Mark Carrow
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Nov 06, 2023 -

West Herr BMW of Buffalo responded

So glad to hear this Jean! Thank you for choosing West Herr!

November 01, 2023

West Herr BMW always provides fantastic service. Max is an amazing Service Advisor, wouldn’t trust my vehicle with anyone else! More

by cebrady17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Roach
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October 31, 2023

Marc was fantastic to work with. He communicated every step of the way! The service and repairs were top notch! More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc in service
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October 30, 2023

Excellent service. Marcy did a great job taking care of my concerns. Very responsive to all of my questions More

by eilajcr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike D
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October 29, 2023

Great communication on additional problems. Work was completed in a timely manner. Drives like new. Everyone was so nice. More

by lysekm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carrow
Report | Print
Nov 02, 2023 -

West Herr BMW of Buffalo responded

We're glad to know you had a positive experience with our team at West Herr BMW of Buffalo! Ensuring your vehicle drives like new is always our goal. Thanks for the feedback and we look forward to serving you again in the future!

Nov 05, 2023 -

lysekm responded

the attention to my request to check issues i was concerned about was perfect

October 28, 2023

Just purchased a new Mini Cooper SE electric 2 door. ....what fun and a perfect car for driving around the Buffalo area. I need to adjust to charging the car at various charging stations, but the first More

by weidlesd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Harhigh, Alan Reszetucha
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Nov 02, 2023 -

West Herr BMW of Buffalo responded

We're so glad to know you're enjoying your new MINI Cooper SE! It's great that you've found the charging process economical and easy. We appreciate your kind words about our service at West Herr BMW of Buffalo and look forward to your next visit!

October 26, 2023

Great service. Super fast and very professional. I was concerned with new ownership but very pleased. More

by Dawnpearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Carrow
Report | Print
Nov 02, 2023 -

West Herr BMW of Buffalo responded

Dawn, we're delighted to know that our service at West Herr BMW of Buffalo has exceeded your expectations! Thanks for giving us a chance under new ownership. We look forward to your next visit!

October 25, 2023

Excellent Service team . Recently had my BMW in for annual maintenance & inspection and all charges were waived because it took a little longer than anticipated ! More

by mjstetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 02, 2023 -

West Herr BMW of Buffalo responded

We're glad to know you had a positive experience with our service team at West Herr BMW of Buffalo! We always strive for excellent customer satisfaction and we appreciate your understanding about the wait time — we're glad we could make things right by waiving your charges. Safe travels!

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