West Herr BMW of Buffalo

Great experience - got a new vehicle in December and too it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. A huge improvement from when west herr first took over towne More

Professional, friendly and dedicated staff, that do fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff. fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff. More

Ann Marie and Adam genius department and Max Riach in service all 100% outstanding servixe service all 100% outstanding servixe More

Service is great ! Valet service is excellent. Call center is not great. Told me my car would be picked up at 8:30. Received three texts with same info. I was counting Valet service is excellent. Call center is not great. Told me my car would be picked up at 8:30. Received three texts with same info. I was counting on the 8:30 pick up. Had I known it would be later I would have chosen a different Day. Call center has no idea what is actually happening at the dealership. This needs to be fixed. More

Very pleased with service. Upon completion they washed my vehicle AND surprisingly washed the driver side floor mat. A first and so appreciated. Upon completion they washed my vehicle AND surprisingly washed the driver side floor mat. A first and so appreciated. More

I received the best customer service experience from Max! ! He was very attentive and responsive to my messages and kept me informed of the progress in fixing my car! ! He was very attentive and responsive to my messages and kept me informed of the progress in fixing my car! More

James was the best! His team took very good care of my vehicle. I needed a new tire, and James fit me in and treated us with respect . His team took very good care of my vehicle. I needed a new tire, and James fit me in and treated us with respect . More

Simply pleasent. Knowledgeable, pleasent and. accomplished staff. What one expects and appreciates from a BMW dealer. Knowledgeable, pleasent and. accomplished staff. What one expects and appreciates from a BMW dealer. More

Efficient, courteous staff, timely service, quality repairs, transparent communication, comfortable waiting area, customer-focused approach. repairs, transparent communication, comfortable waiting area, customer-focused approach. More

West Herr BMW sold me a lemon. I had it inspected at a West Herr Audi shop after I noticed it was rattling and banging as I went over bumps. It spent over a week there. The Audi s I had it inspected at a West Herr Audi shop after I noticed it was rattling and banging as I went over bumps. It spent over a week there. The Audi shop was frustrated because the BMW dealership was not returning calls regarding what they would pay for. WH BMW covered two items mandated by NY lemon law and that was all. After I put an additional $1300 to fix a very obvious exhaust rattle, I then contacted my lawyer, threatened to go to management etc, After raising that stink, I was promised a credit toward a new car, equal to what I paid for that Audi, $33k plus a credit for the repairs I put in it.. So with my next selection, I went up in price, $36K, as a token of gratitude, came way across town in traffic to close the deal they promised, and they bait and switched me to the tune of three grand less for my trade. Ultimately I just chose to pay and be rid of the place, The car I purchased will be serviced outside West Herr (Audi service was not trustworthy and a bad experience as well). To me West Herr BMW's used car sales people turned out to be money grubbing liars who may sell you an unsafe used car they did not inspect thoroughly. One would not expect that when purchasing a high end used car from a premium car (BMW) dealer. I guess that works for them; never for me again.. More