West Herr BMW of Buffalo

Very professional, A+ in customer service, salesperson and other staff members very knowledgeable and accommodating and other staff members very knowledgeable and accommodating More

Used my first name to greet me. good. clean office including washroom. Good Had coffee and water bottles for customers if needed. Good. Friendly environment with smiling faces. G good. clean office including washroom. Good Had coffee and water bottles for customers if needed. Good. Friendly environment with smiling faces. Good. General image one gets, is we do business with a smile. Good. More

Excellent costumer service at BMW of Buffalo. Adam Orzechowski- service manager is a great people person and a real asset to the dealership.He inspected my 2020 Tesla Y in less than an hour. Dur Adam Orzechowski- service manager is a great people person and a real asset to the dealership.He inspected my 2020 Tesla Y in less than an hour. During that time i had free coffee and WI-FI in very nice costumer area. Thank you. Lucian Wieczorek More

Max in service was excellent in helping out getting car fixed in timely manner and in communicating with me regarding what was wrong with car. fixed in timely manner and in communicating with me regarding what was wrong with car. More

Very accommodating and friendly. I had a few questions about performance mods and the service manager and technicians were very helpful and willing to discuss in detail. Everyone w I had a few questions about performance mods and the service manager and technicians were very helpful and willing to discuss in detail. Everyone was courteous and eager to help. Very pleasant experience. More

Brought vehicle in for NYS inspection. Stopped by to visit our sale person and ended up leasing new vehicle. Stopped by to visit our sale person and ended up leasing new vehicle. More

Always prompt with appointment time. Accommodating and addressed all the needs. Service manager James is fantastic. Accommodating and addressed all the needs. Service manager James is fantastic. More

I drove in from CA and had a problem with the ignition switch. -My car sat for 2 weeks, ostensibly waiting for parts. I finally bypassed Max, my serice rep, when I had to leave in 3 days. The service ma switch. -My car sat for 2 weeks, ostensibly waiting for parts. I finally bypassed Max, my serice rep, when I had to leave in 3 days. The service manager stepped up, got the part and ready to go in 2 days, the original estimate. The service is great if you don't have to use the useless reps. Mine did not answer the phone, answer messages or return texts. More

Even though the dealership has changed its ownership the service and professionalism remains stellar Austin was very helpful, knowledgeable and kind overall it was a very good experience service and professionalism remains stellar Austin was very helpful, knowledgeable and kind overall it was a very good experience More

Great service! Staff was friendly and courteous. No surprises. We were very happy. Thank you. Staff was friendly and courteous. No surprises. We were very happy. Thank you. More