West Herr BMW of Buffalo

Salesman Stephen was incredible- patient, sincere, gave us exactly what we were looking for, and was a pleasure to talk to. Sam- finance manager- was just very real and no-BS but in a very friendly and ple us exactly what we were looking for, and was a pleasure to talk to. Sam- finance manager- was just very real and no-BS but in a very friendly and pleasant way. Every time we went to that dealership, even when we walked out without a deal at first, the managers made it a point to shake our hand and say goodbye. I never thought I’d see myself in a BMW but the customer service, the fine details in the vehicle, and the ease of the buying process in addition to the team was just incredible. Kudos all around- they’ll be getting more of our business. More

Stephen Paula was very friendly, helpful answered all my questions.The day I came to pick it up he meet me at the door and made sure I understand all the extras on the car and how to work them. Thank you fo questions.The day I came to pick it up he meet me at the door and made sure I understand all the extras on the car and how to work them. Thank you for everything. More

Always very neat & clean. All customer service very nice. When I make an appointment they are ready. Thanks All customer service very nice. When I make an appointment they are ready. Thanks More

I am pleased with my service at West Herr. The time for booking an app’t is reasonable. It is well staffed to provide timely attention, The staff are thoughtful, knowledgeable, and pleasant. The time for booking an app’t is reasonable. It is well staffed to provide timely attention, The staff are thoughtful, knowledgeable, and pleasant. The wait time is reasonable, More

David provided another flawless experience. He made it so early to pick up a new cear! He made it so early to pick up a new cear! More

Car has been there for over 50 days for a 2 day job. Be careful of the "service advisors" because they won't get in contact with you no matter how hard you try. Be careful of the "service advisors" because they won't get in contact with you no matter how hard you try. More

Experience was amazing, shout out to Bryan for helping me with the whole process. Everything went smooth and perfect. Contact Bryan if you need anything. with the whole process. Everything went smooth and perfect. Contact Bryan if you need anything. More

Austin was so great to deal with and service was straightforward, thorough, and took place promptly. They did a great job and even wash my car. Thank you, West Herr BMW!, And thank you Austin, my se straightforward, thorough, and took place promptly. They did a great job and even wash my car. Thank you, West Herr BMW!, And thank you Austin, my service agent. More

I am very thankful that you took control of my issue and helped me get a quote for the damage done by Delta Sonic. It is also nice that your dealership is now under West Herr management. I guess I can stop helped me get a quote for the damage done by Delta Sonic. It is also nice that your dealership is now under West Herr management. I guess I can stop going to Rochester for help with my BMW More