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West Herr BMW of Buffalo

Williamsville, NY

4.8
299 Reviews

8215 Main Street

Williamsville, NY

14221

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Showing 299 reviews

February 11, 2025

I recently had the battery on my 2019 Mini replaced at West Herr BMW. Kyle was very helpful in advising me what to expect, in terms of cost, scheduling the appointment, and informing me when the job was More

by p_brauen
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle (Mini Service), Mark Carrow
February 06, 2025

Provided a totally satisfying experience that exceeded my expectations. Everyone we met had the same supportive attitude. The entire process was efficient and we left there the same day with our BMW. Just go More

by danbbreed
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Richard Singer
January 21, 2025

Last December, I was at the service center for the same issue. My service advisor, Max, provided unsatisfactory customer service. He failed to comprehend the problem and effectively convey the relevant inf More

by Aki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
January 21, 2025

Excellent service, knowledgeable and Pleasant. The purchase process was easy and satisfactory. I cannot say enough positive things about Alan and his staff More

by sgiardino58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Carrow
January 19, 2025

The Mini service department at West Herr is excellent! The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team More

by Baileigh
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Kyle Robinson 5 ⭐
January 16, 2025

Sales and service employees are helpful, friendly and available for questions. The facilities are clean and comfortable. More

by sandyhjordan
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Mark Carrow
January 11, 2025

The staff was so courteous and knowledgeable. The mechanic explained to me about all the checkpoints they did concerning the recall. Glad I’m part of the Bmw family. More

by schleevictoria
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mark Carrow
January 09, 2025

Excellent service, excellent work, excellent customer service and they always take care of you here. More

by Johnpz123
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mark Montana, Mark Carrow
January 08, 2025

It was an excellent experience. Sales person and the manger, both were very helpful. I would come back again. More

by Fradika13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mykiel Wilkie
January 03, 2025

They oriented me on how to solve my issue and Did everything the car needed on time and in a professional manner More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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