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West Herr BMW of Buffalo
Williamsville, NY
391 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 391 reviews
January 30, 2026
Very knowledgeable staff. They took the time to make sure I understood all important important information They took the time to make sure I understood all important important information More
by Josephcolosi
Employees Worked With
Mike Dempsey, Sam Salidino, Heidi Nugent, JJ Alquist, Mark Carrow
January 16, 2026
I had a great experience working with Mike at BMW . He was knowledgeable, responsive, and made the entire process easy and stress-free. No pressure, no games — just honest, professional service from st He was knowledgeable, responsive, and made the entire process easy and stress-free. No pressure, no games — just honest, professional service from start to finish. I’m very happy with my purchase and would definitely recommend him! More
by unwarranted
Employees Worked With
Michael
January 11, 2026
I can not say enough positive things about BMW of Buffalo from my salesman (Stephen Pauly), James in Service, Bob who transported me home and the crew that not only completed my service update and recall but from my salesman (Stephen Pauly), James in Service, Bob who transported me home and the crew that not only completed my service update and recall but also detailed the vehicle for me. More
by wpdid410
Employees Worked With
James, Mark Carrow
January 03, 2026
Always a pleasure dealing with Art Mullen. Excellent service and explains all details. They really know how to take care of customers. Excellent service and explains all details. They really know how to take care of customers. More
by Jjezioro1
Employees Worked With
Adam and Art Mullen
December 23, 2025
I bought a 2 year old certified used car from here and have had my car for 10 months. I’ve had to go into the dealership about 10 times now total for 3 incidents. 2 of these incidents they thought there e have had my car for 10 months. I’ve had to go into the dealership about 10 times now total for 3 incidents. 2 of these incidents they thought there either wasn’t a problem (until they actually drove the car) or they thought they fixed it, which I had to point out they didn’t. More
by T
Employees Worked With
Mark Carrow
December 23, 2025
My BMW had a recall and the dealership was great in getting me in, providing me with a courtesy car ride and getting the work done by the end of the day! getting me in, providing me with a courtesy car ride and getting the work done by the end of the day! More
by MOliver
Employees Worked With
Jeramie , Mark Carrow
