West Herr BMW of Buffalo

Monica was exceptional! ! She went the extra mile to insure everything was done to my satisfaction. She worked through all situations in an efficient and professional manner ! She went the extra mile to insure everything was done to my satisfaction. She worked through all situations in an efficient and professional manner. She's cheerful and truly a pleasure to deal with! More

Professional, friendly, seamless business relationship. And the best cars. This is my eighth BMW SUV. And the best cars. This is my eighth BMW SUV. More

Great brand, great car, great service predictable on working with the right associates. Max in service is very accommodating, knowledgable and able to offer solutions. working with the right associates. Max in service is very accommodating, knowledgable and able to offer solutions. More

We have bought several autos over the years and always a good experience. Annmarie is super! If she wasn’t there probably wouldn’t have bought auto. good experience. Annmarie is super! If she wasn’t there probably wouldn’t have bought auto. More

Quality of service is good. Communications, text & VM, is slow and disappointing. This needs improvement. Communications, text & VM, is slow and disappointing. This needs improvement. More

Always accommodating! Jim is the best coordinator to work with. He explains everything thoroughly and always returns phone calls. Jim is the best coordinator to work with. He explains everything thoroughly and always returns phone calls. More

Good communication and timely updates during the entire process. Easy to work with and upfront about everything process. Easy to work with and upfront about everything More

Very efficient and pro active maintenance. One less thing for me to worry about. Soooo glad Alan worked the sale for me! One less thing for me to worry about. Soooo glad Alan worked the sale for me! More

James did a great job setting us up and getting everything done in a timely manner. everything done in a timely manner. More

I had nothing but the best Service and salesman at BMW. I ordered a BMW X5 Hybrid in March of this year and had a great delivery experience. The team explained all my new features on the SUV and any other I ordered a BMW X5 Hybrid in March of this year and had a great delivery experience. The team explained all my new features on the SUV and any other concerns. I was so impressed by my Salesman Stephen Pauly, that I purchased another new 2026 BMW X3 for my wife. Once again received excellent service. So again would buy another vehicle from BMW of Buffalo again!! More