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West Herr Chevrolet Hamburg

Hamburg, NY

4.7
111 Reviews

5025 Southwestern Blvd

Hamburg, NY

14075

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Showing 63 service reviews

April 27, 2026

Had out truck in for its annual NYS inspection last week and waited at the dealership. The tech estimated it would take one hour, which was accurate. Everything was fine and I was treated very courtesly. More

by rdswitz
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
D.ethan
December 21, 2025

Service Dept clerks keep in touch via text, and sends video, prompt replies etc. No problems More

by janp1226
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ethan
December 03, 2025

The guys are Super nice , knowledgeable, efficient, helpful , will definitely go there to purchase a new vehicle when I’m ready More

by Djackie3551
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Frank , he was the shuttle driver
November 01, 2025

Excellent service at a reasonable price. Price was exactly as quoted and service was completed within quoted time. More

by Long time customer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Shawn and Mike.
August 14, 2025

Ethan the tech who took care of me was very polite and helpful and explained everything I will definitely be returning to that dealership because of him More

by fairygale1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Ethan
August 04, 2025

They didn’t still clean the bottom of my drip pan. I have oil in my garage that I had to clean up. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Aug 05, 2025 -

West Herr Chevrolet Hamburg responded

We are sorry to hear this was your experience with us, Paul. If you could please reach out to our Service Manager, Marc, we would like to look into this further for you. You can reach him at 716-202-3476. Thank you.

June 28, 2025

Tim did a great job. He fit me in to their busy schedule and came in under estimate. Thank you. More

by Norm
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Tim
June 02, 2025

Was easy to make my appointment, I had a wait in appointment for NYS inspection and I was in and out in less than an hour. Everyone was friendly and professional. More

by kayo60508
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Ethan
May 05, 2025

Great service helpful. Went above and beyond finding out what the issue was with my tahoe More

by gails7465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
April 22, 2025

Always fair, accommodating, knowledgeable, and helpful. I would recommend this facility! Ethan has been great to work with. More

by linhase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Bard
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