West Herr Chrysler Dodge Jeep RAM

terrible service Jeep under warranty went in to pay for a tranny fluid change. Tech came back and said that tranny cover was dimpled at bolt holes and couldn't guarant Jeep under warranty went in to pay for a tranny fluid change. Tech came back and said that tranny cover was dimpled at bolt holes and couldn't guarantee a good seal. YOU must buy a new pan. Tranny was tightened at factory and that was where the problem was . They didn't care and said it's not covered. Bought 3 cars there never again. Also they closed jeep service and you have to go down the road to the dodge place. Longer wait times. More

Shady I bought a 2016 Jeep Cherokee that had valve body problems for 3 months and they talked me into a $2,000 tire and rim package and when I go to get new I bought a 2016 Jeep Cherokee that had valve body problems for 3 months and they talked me into a $2,000 tire and rim package and when I go to get new tires they say it only covers defetive tires. Why would I pay $2,000 when I can buy a set of tires for for less than $800 doesn't make sense I just feel like I've been robbed by these people twice one I was not a vehicle for months because they kept saying there was nothing wrong with it until a tec got in the car and drove it for the fourth time and realized it had a bad valve body. More

Lied to me I took my Jeep in to have them check out a slow leak on one of my tires. After 15 minutes, they came out to tell me the tire had a nail in the inner s I took my Jeep in to have them check out a slow leak on one of my tires. After 15 minutes, they came out to tell me the tire had a nail in the inner sidewall and it could not be patched. They said I would need to pay $180 to replace the tire. I then took the Jeep to Mavis, who showed me where the nail was located and they easily patched the tire on the flat surface of the tire and they could not think of a reason why Jeep would have told me they couldn't fix it besides an excuse to make money. I am extremely dissatisfied with this dealership and will never return/nor recommend it to anyone. Mavis however, has earned my respect and repeat service through their honesty and quick service. A few weeks prior to this issue, I scheduled an appointment with one of the managers through a contact person. She repeatedly confirmed the appointment with me. I showed up and the manager had no idea I was coming in and when I explained that I was supposed to have my Jeep appraised, he ignored my request and simply took a few pictures of the Jeep resulting in no follow-up and a complete waste of my time. This dealer will call you 5 times a day to get you in and then once they realize that they cannot profit easily from you, turn you away like you are wasting their time. More

Awful I would never recommend this dealership to anyone I know. Their customer service and !ack of communication between departments is unbelievable. Had my I would never recommend this dealership to anyone I know. Their customer service and !ack of communication between departments is unbelievable. Had my car in 13 times for service, after I bought it used, with only 32000 miles, for 13 different repairs. The dealership did nothing for my inconvenience. Stay away. More

Great experience! I won't get into to much detail, but all the staff including my salesman Cal helped make the the process very comfortable and fast. I will highly reco I won't get into to much detail, but all the staff including my salesman Cal helped make the the process very comfortable and fast. I will highly recommend anyone I know looking for a vehicle to west herr! More

This dealerships service department and management staff is awful. Specifically, I've only dealt with West Herr's Jeep division since that's the vehicle to which I purchased new. I ran into a few issues and is awful. Specifically, I've only dealt with West Herr's Jeep division since that's the vehicle to which I purchased new. I ran into a few issues and the service department could never seem to get it right so I annoyingly had to keep bringing it back for the same problems. When the problems continued and the management staff was involved, they were much less than helpful. They had no real solutions and the customer service really is terrible. Do yourself a favor, there are a ton of other dealerships out there so buy from somewhere else! I became so frustrated that I traded my vehicle in to another dealership, Transittowne, just so that I didn't have to deal with West Herr ever again. More

The service at West Herr was phenomenal. Everyone was extremely helpful from the minute we walked through the door, to the minute we drove our jeep home. It was a long process for us, but well worth it extremely helpful from the minute we walked through the door, to the minute we drove our jeep home. It was a long process for us, but well worth it in the end. Ron Gerber and Jessica Hollis did anything they could to make sure we drove a jeep home when all was said and done. It was a great feeling knowing there were people who actually cared and weren't just concerned with how much they were going to make on the sale. I would recommend West Herr to anyone and everyone looking to buy a vehicle and my husband and I refuse to go anywhere else. Truly a great experience and we greatly appreciated everything that they did for us!! More

Nick Sorrenti is the man to see for a Jeep or any West Herr vehicle. He helped me in the purchase of my brand new Jeep Wrangler, which I absolutely love. He's very easy going, highly knowledgable, and the Herr vehicle. He helped me in the purchase of my brand new Jeep Wrangler, which I absolutely love. He's very easy going, highly knowledgable, and there's no xx. I don't usually write reviews but my experience was very unique and left me 100% happy and satisfied. Prior to my West Herr visit I visited other dealerships which really left me discouraged since I was being pressured to buy a vehicle that I really wasn't interested in (it was Northtown). Therefore, it's definitely worth the visit, I think they have every car model on the market and they're all in a row on Southwestern. Also, I would highly reccommend Nick, super nice guy:) More

This is the 3rd car be bought from West Herr. We are This is the 3rd car be bought from West Herr. We are VERY Happy with the quality of service we receive there. When we wanted to go to a Jeep, our This is the 3rd car be bought from West Herr. We are VERY Happy with the quality of service we receive there. When we wanted to go to a Jeep, our first thought was West Herr. THANK YOU ! ! More