West Herr Chrysler Dodge Jeep Ram of Lockport

Fast service, in and out in an hour. Great people there to service you. They have been taking great care of us for years now. Highly recommend this dealership to service you. They have been taking great care of us for years now. Highly recommend this dealership More

Absolutely love my new Jeep Grand Cherokee, my salesman Mark Doel was amazing, would highly recommend WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT! Rating 10/10 Mark Doel was amazing, would highly recommend WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT! Rating 10/10 More

Matthew took the extra steps in getting me exactly what I was looking for in the vehicles appearance and price, and spent a lot of time in locating what I wanted. was looking for in the vehicles appearance and price, and spent a lot of time in locating what I wanted. More

We purchased our truck (RAM) in 2019, our 5th from this location. Now, and with each earlier vehicle, service has exclusively been done here. Owning and driving vehicles for 63 years and counting, I ra location. Now, and with each earlier vehicle, service has exclusively been done here. Owning and driving vehicles for 63 years and counting, I rank this dealership #1. Number 2 doesn’t come close, Brett has been our Service Manager throughout, and is always looking out for our complete satisfaction. From sales executives, to office staff, to parts experts, and the terrific talented mechanics, this dealership has a super’team’ approach to put customer satisfaction as first priority. And if you need to have collision repairs (I had an unplanned incident last July ) these pros are the ones you want . More

Very friendly, conscientious employees. They brought the car down from another WH so we could test drive, which was appreciated. Had to wait a bit for paperwork, but overall nice experience. car down from another WH so we could test drive, which was appreciated. Had to wait a bit for paperwork, but overall nice experience. More

I was very pleased with matt and the time he spent to get me into my truck and how everything was explained to me and that they had the one I want6in stock me into my truck and how everything was explained to me and that they had the one I want6in stock More

our new dodge durango I dont typically write reviews on anything at all. already knowing what type of vehicle we were looking for. we stopped in at west herr dodge of loc I dont typically write reviews on anything at all. already knowing what type of vehicle we were looking for. we stopped in at west herr dodge of lockport this was our first time looking at this dealership in lockport. interested in buying a new durango. the wife and i were met on the lot after browsing for a short period by a salesman by the name of john lopacki. for a salesman he was not pushy, asked if we knew what type of vehicle we were interested in. so we explained that we did have a particular vehicle in mind and john helped us through the entire process with no problems at all. we traded in a vehilcle with low miles and he got into exactly the vehicle that we were looking for. we could not have asked for a better experience from a sales individual. thank you john for a great vehicle. More

Too big to provide effective product support. f you are looking for service after the sale, steer clear of this clown show. Long story short, they've gone corporate. Everything scheduled for servi f you are looking for service after the sale, steer clear of this clown show. Long story short, they've gone corporate. Everything scheduled for service for their various dealerships goes through some separate call center. The people at the call center couldn't give a crap about service. I spoke with "Jay" who apparently runs parts & service for the entire group of dealerships. He told me he has "27 people" taking calls, and setting appointments. 27 PEOPLE!!! Think about that. No wonder cars cost what they do! Some government agencies have less customer service employees. Yet, with all that incredible man power.......I couldn't make an appointment for an oil change until I called the corporate headquarters and spoke with "Jay." As the cool kids like to say..........Sad! NOTE TO JAY: Dear Sir, if indeed you do have 27 employees answering the phone in a remote location making appointments like you told me.....you don't run car dealerships Jay. You are running a failing telemarketing jobs program. While I'm sure the folks of western N.Y. appreciate the jobs, I'm just trying to get an oil change Jay. All I want is an oil change, in under an hour by a factory trained technician. Based on my experience, your company has grown FAR TOO LARGE to provide this simple service effectively. Therefore, despite creating 27 jobs, you simply cannot effectively stand behind the products you sell in any kind of credible way. Your corporate leadership has failed, and you've all lost sight of what's important......THE CUSTOMER. Not breakfast, not Monday morning excuses, not ridiculously rude receptionists,...but the little old customer. You've lost sight of your mission in an effort to grow. Now you've lost a customer. Goodbye Jay & West Herr. P.S. 2019 automotive forecast is grim. I'd try not to lose anymore paying customers. More