We were traveling through the Niagara Falls area on 30Sep when we encountered a loud knocking noise on our RAM truck. Although they were super busy, they were understanding of our dilemma and fit us in (when no one else in the area would), to take care of our vehicle. Kind and knowledgeable was this service department!! Communication was excellent!!!! I wish I could take my vehicle to them all of the time. Thank you so much Alex, Kyle, mechanics and the entire service department.