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West Herr Ford of Hamburg
Hamburg, NY
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
May 28, 2023
West Herr Ford in Hamburg has always been fantastic. Robert in the service department is very knowledgeable and gets everything ( parts and service schedule) done correctly the first time and in a very Robert in the service department is very knowledgeable and gets everything ( parts and service schedule) done correctly the first time and in a very timely manner. I would totally recommend him and this dealership to have your Ford serviced. I will not go anywhere else. Thank you!!! More
by argen
Employees Worked With
Robert Pontrello
May 24, 2023
I brought my car in yesterday for an oil change, inspection and to have my rear window of my soft top looked at and I can say that I will NEVER be bringing a car back. I had an appointment at 9am th inspection and to have my rear window of my soft top looked at and I can say that I will NEVER be bringing a car back. I had an appointment at 9am the gentleman that i worked with was rude and short with me instantly telling me that he could do my oil change and inspection but not even look at my soft top I had a question about. Then 4 hours later I got a call (yet again very short and rude) saying that they could do the oil change but the inspection wouldn't pass because of a tint issue in the small quarter windows. My car has passed inspection for the last 5 years I have owned it with no changes (there is no tint issue). I looked into the inspection and he flat out lied to me saying that the inspection rules changed this year, they did not and told me that the window only allows 7% light through which is also just not true. Thats not even why I'm upset, I cant believe the lack of willingness to explain why they cant help or look at my soft top or give recommendations. I finally got a call back 6 hours after I dropped my car off, all they did was an oil change and when I asked about the soft top rear window it took another individual that worked there to offer a suggestion on where to go or how the windows in the soft top are secured. Overall just very poor customer service and a bad attitude. More
by UpsetMustangOwner
Employees Worked With
Mike
May 23, 2023
I have been buying cars from West Herr for forty years so I think that said it all for I have always been more then satisfied. I took my car in for service and Mike was so helpful and takes the time to expla I think that said it all for I have always been more then satisfied. I took my car in for service and Mike was so helpful and takes the time to explain everything. More
by jwitt27
Employees Worked With
Mike B
May 21, 2023
Personality is great, salesmanship is just how I like to deal. Mo is a super person and with skills that are super as well. He gave me information that made my deal better than I would have made it so ag deal. Mo is a super person and with skills that are super as well. He gave me information that made my deal better than I would have made it so again, Mo is a nice person with information that makes sense!! More
by dbnottis
Employees Worked With
Mo
May 21, 2023
The salesman Steve was amazingly helpful . Interested in what I needed , not pushy at all Not only a good salesman but he new the options on each car I looked at , and tried to get me the bes Interested in what I needed , not pushy at all Not only a good salesman but he new the options on each car I looked at , and tried to get me the best deal . This fellow is a born salesman! Our entire family drives a Ford product and I will mention Steve as often as possible as new car /truck needs Arise. There are 10 of us that drive a Ford product. This great salesman Steve Bielinski will always be approached first when we are ready for a new or replacement Ford More
by helen1 Tookie?
Employees Worked With
Steve Bielinski
May 16, 2023
I got nothing bad to say about WestHerr Ford. I am good friends with Mike Kable and Brad Hefner. I have bought all my cars and trucks through them and service was always great. I am good friends with Mike Kable and Brad Hefner. I have bought all my cars and trucks through them and service was always great. More
by tomjez55
Employees Worked With
Mike Kable, Joe E
May 12, 2023
I am dissatisfied with the vehicle. angry with the outcome. not dealing with West Herr again. Stressed from the whole situation. Frank the salesman I worked with wasn't the problem. angry with the outcome. not dealing with West Herr again. Stressed from the whole situation. Frank the salesman I worked with wasn't the problem. He seemed to be the only one with any care for my situation More
by Laura
Employees Worked With
Frank Russo, Mackenzie Green
