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West Herr Ford of Hamburg
Hamburg, NY
233 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 233 reviews
March 05, 2024
I brought my car in to have the back-up camera looked at. The service tech asked if it was okay to run diagnostics to assess the problem. I agreed to the diagnostics but was NEVER informed that I would be The service tech asked if it was okay to run diagnostics to assess the problem. I agreed to the diagnostics but was NEVER informed that I would be charged $189 plus tax for the diagnostics. More
by itech1200
Employees Worked With
Michael
Helpful February 02, 2024
My parents and I have been long term customers at West Herr My dad was a Ford Employee I’ve never had such a bad experience as I did buying out my lease . Ally customer service is the worst I’ve ever Herr My dad was a Ford Employee I’ve never had such a bad experience as I did buying out my lease . Ally customer service is the worst I’ve ever had. Trying to discuss a vehicle worth thousands of dollars. Obviously off shore call center that I could barely understand . Your offer to finance at 7.19 % ? No thank you when Ford Credit Union was at 4.94 % for 60 months Not even competitive… Telling a longtime customer that it’s the end of the month and you are really busy to accommodate their request does not make me ever want to purchase another vehicle from West Herr again . Have previously only ever received exceptional customer service at this dealership with salesman such as Zach Zufato and Phil Gonser . Shout out to Mackenzie and Nicole for making a not so great experience better ! Have used your service department also for years with exceptional service . Made appointment for oil change and inspection this month for said vehicle . More
by Lynnbratek
Employees Worked With
See note
January 25, 2024
Bill Peese and his daughter and staff were the best people me and my wife have dealt with at any dealership. I would recommend them for sure, they where great people, definitely would go back ! people me and my wife have dealt with at any dealership. I would recommend them for sure, they where great people, definitely would go back ! More
by Jwjones17
Employees Worked With
Bill Peese and his daughter and staff
December 21, 2023
West Herr has always treated me fair and all the employees have been nice and also helpful. Mike my service manager is polite and knowledgeable and takes good care of me and my vehicle. employees have been nice and also helpful. Mike my service manager is polite and knowledgeable and takes good care of me and my vehicle. More
by dougtoss1
Employees Worked With
Mike Bettcher
December 18, 2023
Sabrina Courteau was a real pleasure to deal with. She went above and beyond to help me find the vehicle I wanted for the best value. Emmit helped me also with all the electronics She went above and beyond to help me find the vehicle I wanted for the best value. Emmit helped me also with all the electronics More
by ninersfb16
Employees Worked With
Sabrina Courteau & Emmit & Tom
