West Herr Ford of Hamburg

I always rate them a 5. They remember their customers and vehicles so service is never a a problem. I am greeted by name, the check in process is fast and they always give me a full report of the servic and vehicles so service is never a a problem. I am greeted by name, the check in process is fast and they always give me a full report of the service provided and any potential maintenance or repairs needed. I have every confidence in them. More

Very organized and professional dealership. Service team members are very knowledgeable and helpful. Very nice. members are very knowledgeable and helpful. Very nice. More

Experience at West Herr was very good! This was my 3rd vehicle purchased there. Thank you! vehicle purchased there. Thank you! More

Top notch sales people. Service department is very professional and courteous. They really care about making everything perfect before you walk out the door. professional and courteous. They really care about making everything perfect before you walk out the door. More

Fast service and well organized nice people and friendly and nollageable and friendly and helpful friendly and nollageable and friendly and helpful More

My early morning issue after along commute from PA was handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative. handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative. More

I love West Herr Ford. I have been a customer since I purchased my 1971 Pinto. Every three years I would get a new Ford. Now of course when I call Ron Czech I tell him exactly what I want and when he cal purchased my 1971 Pinto. Every three years I would get a new Ford. Now of course when I call Ron Czech I tell him exactly what I want and when he calls me to tell me he thinks he has found my car, he is right on the money. I can drive away in my new car after a few signatures. More

Great service, in and out without any issues. Sean was great, very professional. Very comfortable waiting room. The TV should be tuned to Fox News great, very professional. Very comfortable waiting room. The TV should be tuned to Fox News More

Jason Starnes demonstrated outstanding customer service when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came in and the man who took care of her told her the same wait time ( about 2 1/2 hours) the man offered her a shuttle. When Jason said I was all set I told him that If I had been offered a shuttle I would have taken it. He apologized profusely and adjusted my bill. He turned what I might have remembered as a bad experience into one that I will remember as one that this employee turned into a positive one. Kudos to you Jason and thank you! Sue Capretto More

Excellent service every time I come in for my yearly service on my F350 inspection and oil change service on my F350 inspection and oil change More