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West Herr Ford of Hamburg

Hamburg, NY

Overview
Reviews
Vehicles
4.7
235 Reviews
Call Dealership (888) 298-2246

5025 Camp Rd.

Hamburg, NY

14075

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Showing 235 reviews

November 16, 2023

I recently had my 2015 Ford Escape serviced at West Herr Ford of Hamburg for a part recall .My vehicle was serviced by Mike of the Blue Team. I am happy with the friendly and professional service. I waited More

by meg585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bettcher
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Helpful
November 16, 2023

The service was great. Everybody was great. The time was great and the work was great. Everything went well I recommend going there for anything. More

by Olie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was Jesse
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Helpful
November 12, 2023

Tony Sorento was very patient and met us on a Saturday morning. We ran into many problems but he worked them out and made sure we left with the car. More

by jmalmeter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Sorento
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Nov 20, 2023 -

West Herr Ford of Hamburg responded

We're glad to know that Tony was able to help you navigate through the process and ensure a positive outcome at West Herr Ford Hamburg. Thank you for sharing your experience, we appreciate it!

Helpful
November 10, 2023

Their shop rate is deplorable never again will I go there I'm 72 and can do the work myself More

by renegade5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob p
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Nov 13, 2023 -

West Herr Ford of Hamburg responded

We are sorry to hear this. If you could please reach out to our Service Manager, Jerry, we would like to look into this further for you. You can reach him at, 716-202-3101. Thank you.

Helpful
November 03, 2023

There too good ! ? I felt great full?! 💙 Thanks Everyone 💙 GO BILLS 💙 Team Work Makes it 💙 More

by dn3280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EVERYONE
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Nov 13, 2023 -

West Herr Ford of Hamburg responded

Thank you for sharing this praise for the West Herr Ford Hamburg team! We look forward to your next visit!

Helpful
October 28, 2023

A1 for all services. Ron Czech is the best salesman we have ever dealt with. No sales pressure very honest. More

by psm1000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Czech
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Nov 02, 2023 -

West Herr Ford of Hamburg responded

We're over the moon Ron could be the ideal salesperson for you! Thank you for supporting West Herr Ford Hamburg with this glowing review!

Helpful
October 27, 2023

Great experience fast and friendly. Easy in and out Jim was very helpful knows his customer needs More

by cats9lf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Clifford
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Nov 10, 2023 -

West Herr Ford of Hamburg responded

We're so glad that Jim had made your experience a positive one! Thank you for choosing West Herr!

Helpful
October 23, 2023

Very knowledgeable and pleasant. Oil change was done in less time than I was told. She was able to answer all my questions. More

by therus57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked alone
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Helpful
October 17, 2023

Alex in service is a Is pleasure to work with. Service was a+ as always Don't mind the six hour drive from brooklyn to get my vehicle service the right way. Highly recommend dealership for servic More

by Mz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 02, 2023 -

West Herr Ford of Hamburg responded

We're delighted to know that you had a great experience with Alex and our service team at West Herr Ford Hamburg! Your recommendation means the world to us, especially considering your long drive. Safe travels back home and we look forward to serving you again down the road!

Nov 02, 2023 -

Mz responded

I would like to do a big shot out to John Foster I recommend them for the highest position in your dealership.

Helpful
October 17, 2023

By far the best, we have been buying our cars from there for many years. More

by aa81m64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike (service), Vaune (sales)
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Nov 02, 2023 -

West Herr Ford of Hamburg responded

It's an honor to have earned your loyalty over the years! Thank you for being a West Herr Ford Hamburg customer!

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