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West Herr Ford of Rochester

Rochester, NY

4.7
159 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 159 reviews

June 07, 2026

Very friendly knowledgable show everything that was on the vehicle. Only thing was i forgot to ask for the keyless combination for the car More

by sinclim1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Jason, finace person,Mark
June 02, 2026

All work performed exactly the way it was proposed they were short parts for recall on rear axle,I will be notified when they come in to dealership, service advisor was excellent an noligable More

by Fmkuder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mariani
May 18, 2026

Service completed expertly; good communication with customer; valet service much appreciated; friendly answers to questions. More

by Rat820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam, john
April 30, 2026

They are always great and always super helpful! Dominick did a great job with my car More

by grambeckbrittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominick
April 26, 2026

Very responsive and easy to work with. Had a small issue and they responded quickly. More

by Jrmorgan062808
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Chance
March 25, 2026

Everything was, nice service and good timing. My truck is running very good. No complaints. More

by Terrance Mpena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Papa
March 22, 2026

Adam and Tyler were absolutely amazing to deal with! Quick, informative and provided me a loaner to use while my vehicle was in for service. Repairs done quickly and done right the first time. More

by MC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam and Tyler
January 27, 2026

Great customer service. I was very satisfied with the job they did. I will go back fir any service my cars needs More

by Carmen santiago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christ
January 25, 2026

Zachery provided me excellent customer service. We discussed the best options for me and my vehicle and I appreciated Zachary’s honesty and advice. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
November 10, 2025

Although, this was a recurring issue, they made sure this time it wouldn't happen again by ordering a replacement. Also compensated me for my time. The staff in the service department are always friendly. More

by sherita wickware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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