West Herr Ford of Rochester

Service was fast and good. Care was taken as to what I thought and my concerns. Felt like I mattered. Care was taken as to what I thought and my concerns. Felt like I mattered. More

Needed a stolen key fob replaced ASAP. Nick at West her Ford got me right in, took care of me promptly, great service. Nick at West her Ford got me right in, took care of me promptly, great service. More

Chris did a great job got the car in quick the tech working on it was professional great job working on it was professional great job More

Excellent service on my 2015 Fusion, was able to get everything done in one visit. Thanks everything done in one visit. Thanks More

Very helpful and customer centered. Sales professional Denise was exceptional. She worked hard to find exactly what we were looking for. She was a pleasure to work with Sales professional Denise was exceptional. She worked hard to find exactly what we were looking for. She was a pleasure to work with More

I trust that the service department does their very best to keep my car in tip top shape. I also love the Valet service. Thank you West Herr Ford of Rochester. 😊 to keep my car in tip top shape. I also love the Valet service. Thank you West Herr Ford of Rochester. 😊 More

Miscommunication between 2 Service employees left me waiting 2 hours. When I went to check on status they didn't even start the work. I Left with my keys, talked to GM. Thank you GM for the free oil cha waiting 2 hours. When I went to check on status they didn't even start the work. I Left with my keys, talked to GM. Thank you GM for the free oil change is about all I can say More

Excellent service with knowledgeable friendly staff! I recommend their service to anyone who drives a Ford. I recommend their service to anyone who drives a Ford. More

Everyone I dealt with was top notch, very honest. The sales manager, sales person, and the person who handled the paperwork at the end of deal performed their Jobs very well. The sales manager, sales person, and the person who handled the paperwork at the end of deal performed their Jobs very well. More

Subject: Misdiagnosis and Poor Customer Service at West Herr Ford – Greece, NY Back in April, I brought my vehicle to West Herr Ford in Greece, NY (4545 Ridge Rd W) due to a check engine light. The deal Herr Ford – Greece, NY Back in April, I brought my vehicle to West Herr Ford in Greece, NY (4545 Ridge Rd W) due to a check engine light. The dealership diagnosed a misfire on cylinder 1 and recommended replacing all spark plugs, the ignition coil on cylinder 1, and the valve cover gasket, citing oil residue. I agreed to the repairs and spent over $3,000. Just weeks later, the check engine light came on again. I took my car to a different, trusted repair shop, and once again, the issue was diagnosed as a misfire on cylinder 1 — the exact same problem I had supposedly just paid to have resolved. I contacted West Herr Ford and spoke with the service manager. He asked me to bring the car back in and assured me that if the initial diagnosis was incorrect, he would cover the cost of repairs. After re-diagnosing the car, their technician told me the issue was actually due to coolant intrusion in cylinder 1 and that the only fix was a new engine. This is a significant difference from the original diagnosis and repairs. I informed the dealership that I could not afford a new engine and took my car back. The next day, I called the service manager to discuss the misdiagnosis and hold him to his word. I left a message — but have received no response. At this point, I am being ignored, and the dealership has refused to take accountability for their incorrect and costly diagnosis. I feel taken advantage of as a customer. West Herr Ford charged me thousands of dollars for ineffective repairs and is now dodging responsibility. As far as I’m concerned, I will never do business with this dealership again — and I encourage others to exercise caution before trusting them with their vehicle. More