West Herr Honda

Westherr honda I worked with Sara Johnston and she very pleasant to work with. Highly recommend for other. she is vey knowledge about the vehicle and very patient. I worked with Sara Johnston and she very pleasant to work with. Highly recommend for other. she is vey knowledge about the vehicle and very patient. More

If your looking to get a car. Ask for Erik Arden. I just bought a Honda Civic today. The sales man Erik Arden was super helpful and not pushy at all. I would recommend him to anyone looking to by a ca I just bought a Honda Civic today. The sales man Erik Arden was super helpful and not pushy at all. I would recommend him to anyone looking to by a car. He was super nice and friendly More

Norman Daniels was our salesman. We received excellent customer service. He was very nice and patient. We will only purchase our vehicles from West Herr. was our salesman. We received excellent customer service. He was very nice and patient. We will only purchase our vehicles from West Herr. More

Great Experience My wife and I enjoyed a fantastic experience with Jim, who worked with us beyond closing time to make sure that our concerns and questions were answer My wife and I enjoyed a fantastic experience with Jim, who worked with us beyond closing time to make sure that our concerns and questions were answered before we purchased our new Honda Pilot. Great job!!! More

Great We have purchased two cars from Erik Arden at west herr. Erik is very professional and knowledgeable. We would definitely buy another car from him w We have purchased two cars from Erik Arden at west herr. Erik is very professional and knowledgeable. We would definitely buy another car from him when needed. More

Exceptional service West Herr Honda Lockport was by far the best experience We received at any dealership. Right when my wife and I walked through the doors we were greet West Herr Honda Lockport was by far the best experience We received at any dealership. Right when my wife and I walked through the doors we were greeted right away. Erik Arden was our sales consultant and Philip Gonser the GM communciated to us along the way until our new car arrived. This dealership is very honest, professional and easy to work with. They are all about customer service and satisfaction where they made sure that the entire process of buying the car and trading in my car went smooth. We will continue going to them for cars we will be purchasing in the future and recommending them to our friends and family More

Always amazing at west herr Eric was awesome from start to finish and so was todd... Helped me get the financing and i walked away with a certified pre owned vehicle....always g Eric was awesome from start to finish and so was todd... Helped me get the financing and i walked away with a certified pre owned vehicle....always go to west herr.. They are wonderful More

Very personable Staff is very helpful. Was easy to find a car I liked. I would refer any friend or family member to west herr. Great place Staff is very helpful. Was easy to find a car I liked. I would refer any friend or family member to west herr. Great place More

Review of Purchase Experience I normally do not write reviews good or bad. I am not a complainer but I do appreciate and expect courtesy and good service. I cannot, however, let th I normally do not write reviews good or bad. I am not a complainer but I do appreciate and expect courtesy and good service. I cannot, however, let this experience go. We (with wife) have heard great things about West Herr Honda and decided to purchase a 2017 Honda CR-V Touring from them. I discussed the vehicle in depth with Kirsten Dombrowski and Erik Arden. Both were very professional, knowledgeable and courteous. We were very impressed! We were sent to the office of the Finance Manager, Todd Skinner, to hear about warranty packages and options. Our experience changed dramatically. Todd was high-pressure and although I told him "no" more than 6 times he continued to push to the point where I was getting angry and my wife was questioning the whole purchase. We both thought about walking out. After about 30-45 minutes insisting we take a service package and me saying "no", he finally gave up. He never stood up, shook my hand, or said thanks for listening. He only said "go back to Erik's office". He was very unprofessional and not an asset to your organization. Because of Erik Arden and Kirsten Dombrowski we probably would go back to West Herr Honda. However, I will not meet with Todd Skinner for any more of his presentations. More

GREAT STAFF We walked in to look at the pilot. We met Jim Regan who is a kind gentleman. He managed to get us a good deal on our trade in. Christian Calle who wor We walked in to look at the pilot. We met Jim Regan who is a kind gentleman. He managed to get us a good deal on our trade in. Christian Calle who worked hard to find us an excellent finance deal and took his time to explain the terms and how the system works. Now I plan to trade in my other car at West Herr Thank you Eyad More