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West Herr INFINITI

Williamsville , NY

4.8
237 Reviews

8137 Main St

Williamsville , NY

14221

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Showing 237 reviews

December 23, 2021

I have always had excellent service. James is a top notch service professional. Based on his and his teams courtesy, knowledge and willingness to work with me I would definitely buy another car at West Herr. More

by donnapropis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
December 15, 2021

James, worked my maintenance in even though it was a busy day. He returned my car ahead of time and everything was done in great detail. He made me feel like I was a special customer! I will be looking fo More

by neander2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James in service.
December 13, 2021

I brought my Infinity in for service and waited in the lobby. Was relaxing and enjoyed watching tv More

by Pcalvello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kiera
December 10, 2021

Jimmy is the best. He is courteous, thorough and very knowledgeable. He is one of the reasons that I buy Infiniti!! More

by Hoffer45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy, receptionist.
Dec 11, 2021 -

Hoffer45 responded

Fabulous dealership. Doing business with them for many years.

November 24, 2021

Great customer service. Very friendly and on time service. They cleaned my car made sure I was happy with the service before I left. More

by Tleberer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine
Nov 24, 2021 -

Tleberer responded

Thank you for the great service today.

November 17, 2021

Service was great. I did not have to wait a long time. Great customer service. More

by srhines333
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tim
November 17, 2021

Excellent customer service Appointments made for service Excellent customer service Appointments made for service done easier Pleasant customer service area Service time keeps to schedule More

by jw4267
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
November 13, 2021

Dealership has Saturday appointments!! Greatly appreciated!! Service was fast and they even took me earlier than my appointment . More

by Infiniti QX60 owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My counter guy who I always deal with.
November 03, 2021

Wonderful group of people at Infinity! James is a happy Go lucky, easy going fellow! Always a pleasure speaking with him! Thank you for All you do! Its a pleasure doing business with you guys!! More

by Pepper1011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James & Jessica
October 27, 2021

Justine was very friendly, knowledgeable, and efficient. I felt welcomed and well cared for from the minute I arrived. Vehicle service was completed in the estimated timeframe. Very satisfied. More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justine
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