West Herr INFINITI

Justine was great! She made sure that some additional new car challenges, beyond the scheduled oil change, were handled expeditiously! Overall, a terrific customer experience (with great coffee a bonus)! car challenges, beyond the scheduled oil change, were handled expeditiously! Overall, a terrific customer experience (with great coffee a bonus)! More

West Herr has been my dealership of choice for many years. The mega-dealer has been recognized by many organizations as philanthropic and invested in our community The team is part of the fabric of Wes years. The mega-dealer has been recognized by many organizations as philanthropic and invested in our community The team is part of the fabric of Western New York Dealer principle, Scott Bieler sets the tone for the corporate culture More

Very professional, great staff , great service everything you would expect from a dealership my estimated wait time was 90 min. They completed entire job in 40 min. Way to go !!! you would expect from a dealership my estimated wait time was 90 min. They completed entire job in 40 min. Way to go !!! More

The dealership kept me updated along the way through my service. They were customer friendly and did right by the customer. . Thank you for treating the customer right . service. They were customer friendly and did right by the customer. . Thank you for treating the customer right . More

Quick service. They have a nice lounge area for clients to relax. Justine was very helpful in walking over the process and showing me around. to relax. Justine was very helpful in walking over the process and showing me around. More

James always goes above and beyond! Always have a wonderful experience! Thanks so much for always being very friendly and time appreciate! I love my infinity wonderful experience! Thanks so much for always being very friendly and time appreciate! I love my infinity More

West Herr Infiniti of Williamsville is TOP SHELF. They are professional, caring, responsive & they listen. You read it correctly this is an organization in 2021 that actually listens when you are telling are professional, caring, responsive & they listen. You read it correctly this is an organization in 2021 that actually listens when you are telling them your issues. Deal with confidence when you deal with this organization. Dan in sales, Jim, Marc & Tiffany in service!!!! More

A great group of individuals who made the process ( one that I hate) actually very easy and stress free. I would recommend them to anyone who is interested in an Infinity that I hate) actually very easy and stress free. I would recommend them to anyone who is interested in an Infinity More

Excellent service always! I only use Infiniti of Williamsville for service. They review and explain everything thoroughly and professionally. Mike R. went over everything and gave me options for d Williamsville for service. They review and explain everything thoroughly and professionally. Mike R. went over everything and gave me options for different tires along with the prices explaining the difference in the tires. He kept me informed during the day They loaned me a new Infiniti to drive for the day which was so convenient and gave me the opportunity to drive a larger model More

No problem with the service department, with the exception of having only 1 technician as a Hybrid specialist. Very disappointed in Infiniti America for their lack of support for the Hybrid warrant exception of having only 1 technician as a Hybrid specialist. Very disappointed in Infiniti America for their lack of support for the Hybrid warranty policy. They apparently have a list of parts covered by the Hybrid warranty, but nobody could provide that list to us? More