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West Herr Kia

Orchard Park, NY

Overview
Reviews
Vehicles
4.8
170 Reviews
Call Dealership (716) 648-0800

3565 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 170 reviews

November 07, 2023

Service excellent. Amenities great. Staff very pleasant and accommodating. Waiting area spotless and comfortable. All explained concisely. No complaint. More

by navyblue4365
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Roach, Jon Brawdy
Report | Print
Nov 08, 2023 -

West Herr Kia responded

We're delighted to know you had a great experience at West Herr Kia! Our team always aims for excellence in service and comfort. Thanks for the positive feedback, we appreciate it!

Helpful
November 07, 2023

Polite people, easy to understand. The price of our repair did not seem right. Feel West Herr made overcharged us. Too much money. More

by phyllisbesch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael
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Nov 08, 2023 -

West Herr Kia responded

We are sorry to see the three-star review, Phyllis. We have forwarded this on to our Service Manager to look into this further for you. Thank you.

Helpful
October 20, 2023

I've taken my vehicle to West Herr for all my service since I purchased it in 2021. When I had an issue recently, service manager handle it, explaining why the delay in service. Tim Oakley explained ever More

by dgrenkas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
Report | Print
Oct 20, 2023 -

dgrenkas responded

I've taken my vehicle to West herrfor all my service since I purchased it in 2021. When I recently had an issue with a delay in scheduling service for my car. Service manager, Tim Oakley took the time to explain to me why the delay, and scheduling should get better. He took the time and answered all my questions and concerns. I hope I don't have to go to another dealership for service. Job well done by Mr. Oakley.

Oct 20, 2023 -

West Herr Kia responded

Thank you for choosing West Herr Kia for your service needs! We are glad that Tim and our team did an excellent job today! See you next time.

Helpful
October 16, 2023

Always a pleasure going in for service. Tim is always upbeat, knowledgeable and courteous. Something you dont see every day. He truly exemplifies customer service. More

by ulrichk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
Report | Print
Oct 17, 2023 -

West Herr Kia responded

We're delighted to know that Tim's service has been consistently top-notch at West Herr Kia. We appreciate your kind words and look forward to serving you again in the future!

Helpful
September 29, 2023

The service advisor Tim is very friendly. He greeted me with my name as soon as I walked in. Vast service, no xx. That's why I will continue to take my vehicle here. More

by LouieC5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Oakley
Report | Print
Helpful
September 09, 2023

I had a wonderful experience at West herr Kia in Orchard Park . Alex was amazing he did an awesome job helping me and my grandson with his new wheels . Alex has an excellent customer service skills , very More

by Nece
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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Sep 11, 2023 -

West Herr Kia responded

We're delighted to know that you and your grandson had a wonderful experience with Alex at West Herr Kia! Thanks for taking the time to share your kind words with our team--here's to safe and happy miles ahead!

Helpful
September 03, 2023

Tim is very professional. He had to order parts so the service is still open. He has kept us posted More

by hruthbell52
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Sep 05, 2023 -

West Herr Kia responded

Tim and the team at West Herr Kia are always here to help! Thanks for your confidence, and please let us know if you need anything else while you wait for the parts to arrive!

Helpful
August 31, 2023

I have utilized this dealer for many years due to the knowledgeable staff, efficiency, and respectful and responsive way they interact with customers. More

by Wendy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Flierl, Jason
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Aug 31, 2023 -

West Herr Kia responded

Wendy, we're so glad to know that you've had consistently positive experiences with our team at West Herr Kia. We truly appreciate your loyalty and look forward to serving you for many more years!

Helpful
August 26, 2023

Lyndsay was so knowledgeable, helpful, and very attentive to my needs as a customer leasing a Kia! More

by cheriescherbarth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lyndsay Weipert
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Aug 28, 2023 -

West Herr Kia responded

Congrats on your new Kia lease! We are glad that Lyndsay was knowledgeable and made your buying experience five-star worthy. Thanks for choosing West Herr Kia!

Helpful
August 22, 2023

I can't say enough on how courteous and friendly the whole staff is. I highly recommend this dealership. More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Aug 23, 2023 -

West Herr Kia responded

We can't thank you enough for your generous recommendation, Katherine! The team at West Herr Kia is fortunate to have customers like you. Until next time, drive safely!

Helpful
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