West Herr Subaru

Excellent service. Inspire confidence and trust. Very professional. The service manager is very patient and explained an issue with my car giving me advice and optio Inspire confidence and trust. Very professional. The service manager is very patient and explained an issue with my car giving me advice and options. (Michael Z). Cost was very reasonable. More

I have been leasing with West Herr Subaru for over 20 years. They have always provided excellent customer service. My dealer Kerry Finach is the best! years. They have always provided excellent customer service. My dealer Kerry Finach is the best! More

Great customer service as always. Prompt updates when they available. Work done in a timely manner. Prompt updates when they available. Work done in a timely manner. More

We’re able to get the job done. However I am not overwhelmed with confidence on a few levels. Product knowledge, problem solving, and clear directions and explain action of processe However I am not overwhelmed with confidence on a few levels. Product knowledge, problem solving, and clear directions and explain action of processes are all areas that could use improvement. More

Great service. Very friendly, knowledgeable, and thorough. Have found that to be the same at any West Herr locations I have dealt with. Very friendly, knowledgeable, and thorough. Have found that to be the same at any West Herr locations I have dealt with. More

I go to West Herr Subaru becuz I love their service department. Excellent work, friendly crew & Frank keeps things moving (so I'm not late for my next meeting). I recommend this dealer due to many g department. Excellent work, friendly crew & Frank keeps things moving (so I'm not late for my next meeting). I recommend this dealer due to many good experiences I've had with their service dept. More

Frank was very condescending. He made me uncomfortable to be at West Herr. From the start he questioned why I didn’t know what type of tire was to be put on my car. Telling me I s He made me uncomfortable to be at West Herr. From the start he questioned why I didn’t know what type of tire was to be put on my car. Telling me I should have said something when I set up the appointment. Also made me feel like I was a crazy person for having the tire warranty. I told him to change the tire and worry about calling when the they opened. AN HOUR LATER he told me I have the warranty. When I asked why he didn’t change my tire he said so I wouldn’t be charged. I needed the tire regardless and he wasted more of my time. ALMOST AN HOUR AND HALF LATER he came in with a third lie and told me he needed tto get some type of verification code for the tire warranty. I waited close to 2.5 hours to have ONE tire changed. I watched the other service guy be pleasant with the other customers and what I got was a man talking down to me. More

Love West Herr Subaru ! Love my 2021 cross trek . My 11 th Subaru and I think it’s my favorite ! Great salespeople and great staff . They even washed my dirty salty car !!!T Love my 2021 cross trek . My 11 th Subaru and I think it’s my favorite ! Great salespeople and great staff . They even washed my dirty salty car !!!Thanks !!!!! More

There was a lot to accomplish buying a car. Everyone was courteous, helpful and professional. This is my second car from them because the experience is great. courteous, helpful and professional. This is my second car from them because the experience is great. More

The service is great. Their sales people are very accommodating and not pushy at all. We have purchased 9 vehicles from West Herr because of this. Their sales people are very accommodating and not pushy at all. We have purchased 9 vehicles from West Herr because of this. More