Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Subaru
Orchard Park, NY
1,561 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,561 reviews
January 15, 2022
Professional, experienced ready for me went I arrived for my appointment. Was able to reserve remote starter ,so I was sure it was available. Noticed a noise during my drive home. I called Liz she said cone my appointment. Was able to reserve remote starter ,so I was sure it was available. Noticed a noise during my drive home. I called Liz she said cone in the next day and they would check it out. Turned out it was the fan moter. They had one stock so it was fixed immediately and under my warranty. I highly recommend West Herr Subrau and Liz. More
by Mare
Employees Worked With
Liz, parts sale person, and cashier
January 14, 2022
Always pleasant and efficient welcome at check in. Waiting room appropriately arranged for comfortable seating and clean. Clear communication as to needs to be done and recommendations. I like my car Waiting room appropriately arranged for comfortable seating and clean. Clear communication as to needs to be done and recommendations. I like my car and I want to keep it in good safe condition. I think West Herr honors the safety of my vehicle. More
by Greyfavs
Employees Worked With
Michael and the “ loaner” lady!
January 10, 2022
Great service and Todd was amazing. He kept in contact and gave me updates and listened to what I had to say. Everything got fixed in a timely fashion. and gave me updates and listened to what I had to say. Everything got fixed in a timely fashion. More
by Ksgtechgirl
Employees Worked With
Todd
January 04, 2022
I was treated with respect and the process was Effortless on my part And expedient. I was offered a car to drive while my car was being repaired. The service people are very very helpful on my part And expedient. I was offered a car to drive while my car was being repaired. The service people are very very helpful More
by psekuterski
Employees Worked With
Tod
December 30, 2021
Staff were as usual friendly and helpful. Just a regular service that was completed in half the time they indicated. Just waiting for my new Subaru to come in now. service that was completed in half the time they indicated. Just waiting for my new Subaru to come in now. More
by lfsylwester
Employees Worked With
Mark,]
