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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

April 29, 2021

We have worked with Lindsay Wiepert for more three years. She is very detail and that helps us with any questions we may have. Lindsay is very down to earth, that makes her ideal to help all her customers More

by kaiserbe204
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Wiepert
April 28, 2021

Prompt, courteous, and friendly personalized service. Marc has provided our family with impeccable service over the years and we will continue to buy from West Herr well into the future. More

by m.o.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Nagy
April 28, 2021

Sean Brand of West Herr Subaru was exceptional. He was personable, knowledgeable, and attentive, creating a comfortable atmosphere while guiding us through the buying process. Sean was a conversationalis More

by CJLaB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Brand
April 28, 2021

Excellent service, great attention to customer questions and concerns. In addition all service points points were clearly reviewed at check out time. Service coordinato made sure I had no questions or conce More

by RebeccaS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
April 28, 2021

West Herr Subaru has always met or exceeded my expectations when dealing with either sales or service. I wouldn’t go to any other Subaru dealership for either. More

by tvbart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank (from service)
April 27, 2021

The service is exceptional. Polite and efficient. One is truly treated like an important customer. The designated wait period is accurate. You could use a larger waiting room. More

by Nplezia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
April 27, 2021

Did excellent work & checked extra to make sure everything was in good condition not just what I came in for. Thank you so much for your caring workmanship More

by Margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
April 26, 2021

On time service for appointment,no wait time.Service rep very courteous,kept me updated on progress with my car.Offered a complimentary car wash More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
April 26, 2021

They should fill car up with gas before they customer takes home. The car was not filled and only had 1/4 tank. Abi was very nice. Dan was nice too. More

by Snoopi3122
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abi, Dan
Apr 26, 2021 -

Snoopi3122 responded

Reviews Profile & Settings West Herr Subaru Apr 26, 2021 Snoopi3122 "They should fill car up with gas before they customer..." They should fill car up with gas before they customer takes home. The car was not filled and only had 1/4 tank. Abi was very nice. Dan was nice too.

Apr 26, 2021 -

Snoopi3122 responded

Yes

Apr 26, 2021 -

Snoopi3122 responded

Yes

April 26, 2021

This was the best buying experience I’ve ever had. Shawn helped me find the car I wanted without any pressure. He explained everything I needed to know in order to make a decision. More

by MaggieJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Alford
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