West Herr Subaru

West Herr Subaru Great service Good prices. Great sales staff Would highly tecommend. Rachel Marlin is amazing to work with. Knowledgeable and patient, makes the whol Great service Good prices. Great sales staff Would highly tecommend. Rachel Marlin is amazing to work with. Knowledgeable and patient, makes the whole transaction a pleasure. More

Car buying made easy Mike DeCarlo and Amber Trost did everything necessary to make sure I got the car I wanted at the price I could afford. They made buying a car a pleasa Mike DeCarlo and Amber Trost did everything necessary to make sure I got the car I wanted at the price I could afford. They made buying a car a pleasant experience. Amber even picked up my car while I was at work and took it to have the auto starter installed. I am very happy with my Forester! More

amazing as always. Your dealership has been nothing but good to my whole family from day one. That includes buying new vehicles and getting service done as well. Your dealership has been nothing but good to my whole family from day one. That includes buying new vehicles and getting service done as well. More

Incredible Customer Service Extremely knowledgeable, courteous staff that was very helpful throughout the entire process. Listened to what I was looking for and made the car buyi Extremely knowledgeable, courteous staff that was very helpful throughout the entire process. Listened to what I was looking for and made the car buying process simple and easy. More

Best Car Buying Experience Sean Brand was a pleasure to work with! He helped me pick out the right Subaru for me. He was quick to return communication and was very genuine. I am Sean Brand was a pleasure to work with! He helped me pick out the right Subaru for me. He was quick to return communication and was very genuine. I am very pleased with my experience. More

Excellent Very efficient and always helpful- makes the process run smoothly. Had financial concerns prior to visit but everything went very well and I love my n Very efficient and always helpful- makes the process run smoothly. Had financial concerns prior to visit but everything went very well and I love my new car More

customer focused Sean was always concerned about our level of comfort from the moment we entered the building. I.e. Offering water, coffee etc. He also wanted to be su Sean was always concerned about our level of comfort from the moment we entered the building. I.e. Offering water, coffee etc. He also wanted to be sure whatever deal we decided on was right for us. No pressure sales More

Great Sales Experience A big thank you to David at West Herr Kia. He was a great salesman to work with- made the entire process very easy for me! I will most definitely be r A big thank you to David at West Herr Kia. He was a great salesman to work with- made the entire process very easy for me! I will most definitely be returning when the time comes for another vehicle! More

My "Dream" car!! I've always wanted to purchase a brand new Subaru Outback and I finally had that dream come true with the help of Chris Duffey and the rest of the Wes I've always wanted to purchase a brand new Subaru Outback and I finally had that dream come true with the help of Chris Duffey and the rest of the West Herr Subaru staff. They were fantastic, easy to work with, and best of all I was in and out in the same day driving my dream car home! I'll recommend them to everybody!! More

Made an Appointment, Still Waited in a Cubicle an Hour After having a wonderful experience buying my first car through West-Herr many years ago, I decided to give their Subaru dealership a try for my new c After having a wonderful experience buying my first car through West-Herr many years ago, I decided to give their Subaru dealership a try for my new car. I was asked to make an appointment to see the car of interest. I indicated that I did not live nearby and that I was very interested in specifically seeing this car. After being told the car was on site and that it was not a problem, the appointment was made. Several days later, I came in for the appointment I was left at a desk for about twenty minutes after which a salesman stated the car had to be moved. Another twenty minutes passed as I sat at the desk alone and the salesman came back and stated the car was across the street. Still another fifteen minutes passed and then I was told it was out on a test drive with another person. I politely walked out. I think it is terrible customer service to ask someone to make an appointment and then give them the run around for an hour. Additionally, no one attempted to apologize for not having the car available or even bothering to spend any time with me throughout my time sitting alone at the desk, which roughly totalled 59 of the sixty minutes. I will not be returning or recommending this dealership to anyone I know. More