West Herr Subaru

Incredible Customer Service Extremely knowledgeable, courteous staff that was very helpful throughout the entire process. Listened to what I was looking for and made the car buyi Extremely knowledgeable, courteous staff that was very helpful throughout the entire process. Listened to what I was looking for and made the car buying process simple and easy. More

Best Car Buying Experience Sean Brand was a pleasure to work with! He helped me pick out the right Subaru for me. He was quick to return communication and was very genuine. I am Sean Brand was a pleasure to work with! He helped me pick out the right Subaru for me. He was quick to return communication and was very genuine. I am very pleased with my experience. More

Excellent Very efficient and always helpful- makes the process run smoothly. Had financial concerns prior to visit but everything went very well and I love my n Very efficient and always helpful- makes the process run smoothly. Had financial concerns prior to visit but everything went very well and I love my new car More

customer focused Sean was always concerned about our level of comfort from the moment we entered the building. I.e. Offering water, coffee etc. He also wanted to be su Sean was always concerned about our level of comfort from the moment we entered the building. I.e. Offering water, coffee etc. He also wanted to be sure whatever deal we decided on was right for us. No pressure sales More

Great Sales Experience A big thank you to David at West Herr Kia. He was a great salesman to work with- made the entire process very easy for me! I will most definitely be r A big thank you to David at West Herr Kia. He was a great salesman to work with- made the entire process very easy for me! I will most definitely be returning when the time comes for another vehicle! More

My "Dream" car!! I've always wanted to purchase a brand new Subaru Outback and I finally had that dream come true with the help of Chris Duffey and the rest of the Wes I've always wanted to purchase a brand new Subaru Outback and I finally had that dream come true with the help of Chris Duffey and the rest of the West Herr Subaru staff. They were fantastic, easy to work with, and best of all I was in and out in the same day driving my dream car home! I'll recommend them to everybody!! More

Made an Appointment, Still Waited in a Cubicle an Hour After having a wonderful experience buying my first car through West-Herr many years ago, I decided to give their Subaru dealership a try for my new c After having a wonderful experience buying my first car through West-Herr many years ago, I decided to give their Subaru dealership a try for my new car. I was asked to make an appointment to see the car of interest. I indicated that I did not live nearby and that I was very interested in specifically seeing this car. After being told the car was on site and that it was not a problem, the appointment was made. Several days later, I came in for the appointment I was left at a desk for about twenty minutes after which a salesman stated the car had to be moved. Another twenty minutes passed as I sat at the desk alone and the salesman came back and stated the car was across the street. Still another fifteen minutes passed and then I was told it was out on a test drive with another person. I politely walked out. I think it is terrible customer service to ask someone to make an appointment and then give them the run around for an hour. Additionally, no one attempted to apologize for not having the car available or even bothering to spend any time with me throughout my time sitting alone at the desk, which roughly totalled 59 of the sixty minutes. I will not be returning or recommending this dealership to anyone I know. More

Technology Setup Today Andy Parks of West-Herr Subaru came to our home and set up various appllications such as bluetooth,etc. Andy was most accommodating. His patie Today Andy Parks of West-Herr Subaru came to our home and set up various appllications such as bluetooth,etc. Andy was most accommodating. His patience and knowledge were unsurpassed. He answered all my questions and concerns with easy to understand explanations. He was not rushsed and made me feel comfortable operating the applications available on my Outback. Furthermore, Andy offered to return anytime I needed any more help. I am most satisfied with the service Andy provided and his friendly demeanor. Thanks very much. More

New 2017 Crosstrek I traded up from my 2014 Crosstrek. Everyone was very knowledgeable, personable and great to work with. I would definitely recommend visiting WestHerr I traded up from my 2014 Crosstrek. Everyone was very knowledgeable, personable and great to work with. I would definitely recommend visiting WestHerr Subaru in Hamburg. More

Great Experience Sal Sorrento was a great salesman....was not expecting to buy a Subaru that day. First Subaru I ever drove, Sal did not pressure me, we worked through Sal Sorrento was a great salesman....was not expecting to buy a Subaru that day. First Subaru I ever drove, Sal did not pressure me, we worked throught the options on my trade in and by the end of the day I had a new Crosstrek! West Herr was very professional compared to some other dealers I dealt with. More