West Herr Subaru

customer focused Sean was always concerned about our level of comfort from the moment we entered the building. I.e. Offering water, coffee etc. He also wanted to be su Sean was always concerned about our level of comfort from the moment we entered the building. I.e. Offering water, coffee etc. He also wanted to be sure whatever deal we decided on was right for us. No pressure sales More

Great Sales Experience A big thank you to David at West Herr Kia. He was a great salesman to work with- made the entire process very easy for me! I will most definitely be r A big thank you to David at West Herr Kia. He was a great salesman to work with- made the entire process very easy for me! I will most definitely be returning when the time comes for another vehicle! More

My "Dream" car!! I've always wanted to purchase a brand new Subaru Outback and I finally had that dream come true with the help of Chris Duffey and the rest of the Wes I've always wanted to purchase a brand new Subaru Outback and I finally had that dream come true with the help of Chris Duffey and the rest of the West Herr Subaru staff. They were fantastic, easy to work with, and best of all I was in and out in the same day driving my dream car home! I'll recommend them to everybody!! More

Made an Appointment, Still Waited in a Cubicle an Hour After having a wonderful experience buying my first car through West-Herr many years ago, I decided to give their Subaru dealership a try for my new c After having a wonderful experience buying my first car through West-Herr many years ago, I decided to give their Subaru dealership a try for my new car. I was asked to make an appointment to see the car of interest. I indicated that I did not live nearby and that I was very interested in specifically seeing this car. After being told the car was on site and that it was not a problem, the appointment was made. Several days later, I came in for the appointment I was left at a desk for about twenty minutes after which a salesman stated the car had to be moved. Another twenty minutes passed as I sat at the desk alone and the salesman came back and stated the car was across the street. Still another fifteen minutes passed and then I was told it was out on a test drive with another person. I politely walked out. I think it is terrible customer service to ask someone to make an appointment and then give them the run around for an hour. Additionally, no one attempted to apologize for not having the car available or even bothering to spend any time with me throughout my time sitting alone at the desk, which roughly totalled 59 of the sixty minutes. I will not be returning or recommending this dealership to anyone I know. More

Technology Setup Today Andy Parks of West-Herr Subaru came to our home and set up various appllications such as bluetooth,etc. Andy was most accommodating. His patie Today Andy Parks of West-Herr Subaru came to our home and set up various appllications such as bluetooth,etc. Andy was most accommodating. His patience and knowledge were unsurpassed. He answered all my questions and concerns with easy to understand explanations. He was not rushsed and made me feel comfortable operating the applications available on my Outback. Furthermore, Andy offered to return anytime I needed any more help. I am most satisfied with the service Andy provided and his friendly demeanor. Thanks very much. More

New 2017 Crosstrek I traded up from my 2014 Crosstrek. Everyone was very knowledgeable, personable and great to work with. I would definitely recommend visiting WestHerr I traded up from my 2014 Crosstrek. Everyone was very knowledgeable, personable and great to work with. I would definitely recommend visiting WestHerr Subaru in Hamburg. More

Great Experience Sal Sorrento was a great salesman....was not expecting to buy a Subaru that day. First Subaru I ever drove, Sal did not pressure me, we worked through Sal Sorrento was a great salesman....was not expecting to buy a Subaru that day. First Subaru I ever drove, Sal did not pressure me, we worked throught the options on my trade in and by the end of the day I had a new Crosstrek! West Herr was very professional compared to some other dealers I dealt with. More

Excellent service The staff at West Herr Subaru was extremely helpful. From the time I walked into the dealership, to the time I left, the service was excellent. Mike The staff at West Herr Subaru was extremely helpful. From the time I walked into the dealership, to the time I left, the service was excellent. Mike and Amber worked very hard to find the perfect vehicle to fit my needs. They made the car buying experience a palatable one. Thank you for your time and effort. I love my new vehicle! More

Amazing!! Amber and Mike were a pleasure! They explained every detail along the way. I was never pressured or made to feel obligated to buy! They had a car read Amber and Mike were a pleasure! They explained every detail along the way. I was never pressured or made to feel obligated to buy! They had a car ready for us on arrival to take us to look at all the options they had available! We were then able to test drive any and every option we liked. Mike and amber then did all the work for us to get us the lowest rate and best options for our new car! This is my second car from west herr and I wouldn't go anywhere else! Oh and they dont sell only subaru's, I have 2 Kia's, an optima and Sorento! For the most part, If you want it, they can get it👌🏽THANK YOU WEST HERR More

Awesome experience with Mike and Amber from start to finish! Amazing experience from start to finish!! Mike Decarlo and Amber were so helpful throughout the whole process. I will definitely recommend them to my Amazing experience from start to finish!! Mike Decarlo and Amber were so helpful throughout the whole process. I will definitely recommend them to my friends. I can't wait to experience the great post sale service I have heard so much about!! More