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West Herr Subaru

Orchard Park, NY

4.9
1,556 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,556 reviews

April 05, 2025

This is the 12th vehicle my family purchased from West Herr. Need I say more? More

by Melanie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor and Jay
April 05, 2025

Communication from service deptartment is lacking. Overnight repair estimate took over two weeks to compmete. Requested work still not done. More

by LAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra
Apr 07, 2025 -

West Herr Subaru responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Scott, we would like to look into this further for you. You can reach him at 716-422-2131. Thank you.

April 04, 2025

Very friendly and helpful staff. Facility was very clean and comfortable. This made for a pleasant experience. More

by Ggonz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amber Trost
April 03, 2025

Knowledgeable, courteous, prompt, no pressure sales, easy to work with, hoping return visits for service are just as enjoyable More

by Jcdelo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Nagy, Denna Morales
Apr 04, 2025 -

Jcdelo responded

Thank you for a pleasant experience

April 03, 2025

Everyone we spoke to was professional and courteous and went above and beyond to explain features and functions of the new vehicle as well as the loan process and delivery More

by Dodum914
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Gray, Jonathan Czajka
April 02, 2025

Brad Wong was very thorough and professional. Spent a lot of time with us to make sure we got a car that we are happy with. The supporting team at West Herr was excellent. We contacted Brad becau More

by joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Wong
April 02, 2025

Willing to work with us. Feel they worked to give us the best deal possible More

by Lynd32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dipasquale
April 01, 2025

Professional,courteous, made the experience and decision fun. They were also very honest and respectful. More

by Maryrn911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Nagy
April 01, 2025

They where Profesional and courteous. They took good care of the car. The gave me a copy of the video inspection. More

by jameslobosco14047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
March 31, 2025

We were very pleased with the buying experience at West Herr Subaru!! Bryce Bieler was our salesman, and he was very knowledgeable, personable, professional, and helpful!! Deanna and Dave were also very h More

by LynnMarcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce, Deanna, and Dave