
West Herr Subaru
Orchard Park, NY
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This particular West Herr Subaru is the most courteous, friendly and helpful dealership I have ever encountered! Everyone here goes above and beyond to make sure you're being well cared for and courteous, friendly and helpful dealership I have ever encountered! Everyone here goes above and beyond to make sure you're being well cared for and promptly! More
Excellent dealership. Everyone from the person who answers the phone, to the service department especially Lorie Petrie and Scott Hornberger, to sales and the parts dept. Everyone from the person who answers the phone, to the service department especially Lorie Petrie and Scott Hornberger, to sales and the parts dept. They are friendly, polite, knowledgeable and very professional. I get great service at West Herr each time I go. My last time there I had a problem with my tires. Scott went over and above to get me a satisfactory resolution. I have been with West Herr for ten years. I will continue to do so. I highly recommend this dealership for all your Subaru needs. More
Salesperson Tom Woelfel was so patient with me and knowledgeable with my many questions. That is alot considering I haven't purchased a car in 12 yrs and was most annoying with the color! I am so happ knowledgeable with my many questions. That is alot considering I haven't purchased a car in 12 yrs and was most annoying with the color! I am so happy with my purchase of my 2024 Forester Limited. Thank you Tom, keep up the great work. West Herr is fortunate to have you representing them. More
Attentive professional people who went out of their way to make sure my service experience was the best i have ever had thank you so much! to make sure my service experience was the best i have ever had thank you so much! More
Pleasant and professional staff. Made me feel like I was the only person they needed to assist with a car issue. I didn’t feel rushed. I felt as if I was important to them Made me feel like I was the only person they needed to assist with a car issue. I didn’t feel rushed. I felt as if I was important to them More