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West Herr Subaru

Orchard Park, NY

4.9
1,561 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,561 reviews

March 14, 2024

Dealership is excellent. Frank and staff veru efficient, friendly, courteous, knowledgeable. All questions answered and explanations were clear. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Mar 14, 2024 -

Mary responded

As noted, Frank and staff very knowledgeable and efficient. All questions answered and appropriate guidance given.

March 13, 2024

Frank, Michael and Rene are awesome to work with! All service technicians are respectful and friendly and address the customer’s concerns in a timely manner. I appreciate the availability of a loane More

by Mwhite12147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael, Frank, Renee
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 12, 2024

I took my 2024 Forester in its 1st maintenance. It was very efficient & easy. My service advisor was Lori & she was very nice & friendly. Matt in sales helped me with a question about my hatch. More

by ndohn8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Petrie, Matt in sales
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 10, 2024

Always courteous and pleasant to do business. Warranty approval took a little too long to receive. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole C.
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 10, 2024

When I arrived everyone was very helpful and immediately took care of my problems. I have been dealing with you folks for abt 10 years and have never been disappointed.. Thanksfor all your help. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyson
Mar 10, 2024 -

Lori responded

West Herr is by far one of the best dealership in town. All employees are very polite and helpful. During the past 10 years I have been dealing with West Herr and never had a complaint. Great work West Herr.

March 09, 2024

Easy drop off. Good check in. My auto was checked in, we discussed needed repairs. More

by gereinha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison dent
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 08, 2024

Purchased a Subaru Forester from West Herr Subaru on March 7, 2024 after test driving several vehicles from different dealerships. I highly recommend West Herr Subaru and our salesperson, Marshall Brady More

by Joan Marino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marshall Brady
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 07, 2024

West Herr Subaru provided outstanding professional service repairing my 2019 Subaru Forester. My vehicle runs great again. I am very appreciative of the Service Advisor Nicole Candelario who went abov More

by Bob
Recommend Dealer
Yes
Employees Worked With
NICOLE CANDELARIO
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 07, 2024

Everyone was very knowledgeable about the car and the warranty. It made for a very pleasant experience with no stress. More

by mzywiczy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nina Hart and Steve Spina
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

March 06, 2024

Even with some turmoil and noise from construction, everything went as smooth as could be. Very happy so far. More

by Gblitz4356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Kelly
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

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