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West Herr Subaru
Orchard Park, NY
1,633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,633 reviews
August 30, 2025
Best service! Friendliest and most helpful service advisors anywhere. Reliable and trustworthy repairs done right the first time. Friendliest and most helpful service advisors anywhere. Reliable and trustworthy repairs done right the first time. More
by lpcohan
Employees Worked With
Nicole
August 29, 2025
West Herr Subaru says what they are going to do then they do what they said! Never was there a “push” for something more other than to provide options. Though I am new to the service side of the dealersh do what they said! Never was there a “push” for something more other than to provide options. Though I am new to the service side of the dealership, looking forward to their support for my Subaru Outback. More
by Mike T
Employees Worked With
David (Service)
August 28, 2025
As I said on google, was surprised how everyone was so helpful , especially James. Never was treated like that at other dealerships.Called several times to tell me what they found. helpful , especially James. Never was treated like that at other dealerships.Called several times to tell me what they found. More
by jackieda40
Employees Worked With
James
August 26, 2025
Asked them to check my pressure. It's part of the multipoint service I'm told. I ask because I'm handicapped and it's difficult for me to go somewhere and fill it up myself. So what It's part of the multipoint service I'm told. I ask because I'm handicapped and it's difficult for me to go somewhere and fill it up myself. So what happens on my ride home you guessed it. The tire pressure light comes on. So now I have to go to my local supermarket, gas station, and struggle with filling my tires. Thanks, West Herr Subaru of Orchard Park for blowing me off. My body thinks you. If they blow off checking tire pressure what else aren't they doing? More
by mkneitin
Employees Worked With
Service coordinator
August 12, 2025
I go to West Herr Dealership for regular maintanence on my car. Each time I have an associate assigned to me who keeps me apprised of the work and cost required. This last time James worked with me. He wa my car. Each time I have an associate assigned to me who keeps me apprised of the work and cost required. This last time James worked with me. He was efficient and knowledgeable and I quickly had my car back. I bought my car from West Herr and have been consistently pleased with everyone I have met there. Their pricing is fair and I have recommended them to many people who are looking to buy new or used cars. More
by elburke49
Employees Worked With
James
August 12, 2025
I recently purchased a used car with the help of Jon Simonin, and the experience couldn’t have been better. His approach is extremely laid-back, making the entire process easy and completely stress-free Simonin, and the experience couldn’t have been better. His approach is extremely laid-back, making the entire process easy and completely stress-free. There was never any pressure — just honest, helpful guidance from start to finish. I truly appreciated how straightforward and smooth everything was. I would highly recommend Jon to anyone looking for a vehicle and wanting an enjoyable, no-stress buying experience. More
by amdugan15
Employees Worked With
Jon Simonin
