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West Herr Subaru
Orchard Park, NY
1,355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 21, 2024
As a first time Subaru customer, Chris Souza made my car buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks buying experience exceptional from start to finish. His knowledge of the product and the various options and vehicle settings were top notch. Thanks Chris, Dave G. (finance) and the rest of the West Herr team. More
by Randy M.
Employees Worked With
David Gallegos
Helpful April 20, 2024
It's been a year since I visited West Herr Subaru's service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the e service dept. The structural changes, as I approached them, were more than practical, they were intelligent. The desks were enclosed, away from the entery deck, which was widened to 2 lanes to get more customers under cover, and prepared for the services needed. But more than structure, the best improvement was service rep Alison Dent. This was my 1st occasion to be waited on by this tech savy employee. She knew my reasons for service, answered my questions, and after the garage "wrenches" had worked on my vehicle, she explained the process they had employed in their work to me. I am a knowledable old guy, but was impressed by her ease of explanation, and customer thoughtfulness, covering things that were a necessity to be done had I known they were needed. She , and the garage techs, are what make this dealership a smart place to get serviced. More
by rwszalek
Employees Worked With
Allison Dent- Serv Rep, Mike ( Mucros)entry attendent Mike)
April 16, 2024
The rep I worked with was very pleasant and responded quickly with communication updating me as work progressed. I liked the cleanliness of the facility. I think my service rep would have preferred to ha quickly with communication updating me as work progressed. I liked the cleanliness of the facility. I think my service rep would have preferred to have fewer guys near the service desk talking sports while she was trying to get the job done. More
by gr82exist
Employees Worked With
Nicole
