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West Herr Subaru

Orchard Park, NY

4.9
1,579 Reviews

3559 Southwestern Blvd.

Orchard Park, NY

14127

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Showing 1,579 reviews

February 16, 2024

Allison was very helpful and accomodating. Her service is exemplary and I will definitely go back. More

by crkrempa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 16, 2024

Excellent prompt service. I called yesterday and got an appointment right away. Nicole the Service Advisor checked me in, Roger have me a ride home and the technician was ter More

by Dbodhorn
Recommend Dealer
Yes
Employees Worked With
bi
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 15, 2024

Service excellent. Like the loaner to use while service was being done. They were prompt as to the time when service would readt More

by davem1st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 14, 2024

Westherr was able to get me in right away for a vehicle issue I was having. They provided me with a loaner and were great to work with. They were able to order a part and make the nessarry repairs in a ti. More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 13, 2024

I had a great experience with sales staff at West herr Subaru. They were all attentive to my needs, especially Christopher, Jeremy and McKenzie. Thank you team members for excellent care during my purchas More

by doriannrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank from Service also visited while I was with other team members
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 13, 2024

The sales associates I worked with, Lindsay and Steve, as well as Dominic who helped with paperwork were all wonderful. Everyone went above and beyond to be helpful and get me into a car I loved! More

by Chrissy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay w, Steve M - Audi, Dominic
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 13, 2024

What a great experience! Lori was very friendly and courteous. I was in and out within 30 minutes! A first in the many years of service on many cars! More

by teps78b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 12, 2024

It's always clean. Everyone is friendly. They let dogs come in.I look forward to seeing it after the renovation. More

by smstranges
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay Wiepart
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 09, 2024

I value/appreciate Frank's knowledge to evaluate/direct the mechanics to resolve car's noise repair and other maintenance. He listens and understands to assess for a smooth repair process. Frank's track re More

by www.jxp441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Genkco in center and first assistant/service rep. on his left
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

February 09, 2024

Cordial, effective service with a minimum of fuss. I was pleasantly surprised by the quick turnaround and proactive staff. More

by Bem84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Apr 02, 2024 -

West Herr Subaru responded

Thank you so much! 😊

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